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Lexus of North Miami - Service Center

North Miami, FL

4.5
921 Reviews

922 Reviews of Lexus of North Miami - Service Center

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January 10, 2025

They broke my navigator/radio screen and took zero accountability for it and charged over $2000 to replace new one.#Shameful #unjustifiable #dishonest #Uneasonable. More

by ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric - Service Advisor
Jan 10, 2025 -

Lexus of North Miami responded

It's concerning to hear about your experience with the navigator/radio screen. We strive for accountability and fairness, so it's disappointing that we've left the wrong impression. We'd like to address this issue directly and find a resolution, so please feel free to reach out at your convenience. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 10, 2025

Excellent service and a very friendly and professional staff. Highly recommended and look forward to doing more business in the future More

by Sylvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Lexus of North Miami responded

Thank you for the glowing recommendation! We're delighted to hear about your positive experience with our team at Lexus of North Miami. Looking forward to assisting you again in the future!

January 10, 2025

Bobby is great and attentive and really cares for the customers needs . Very Very good More

by JBENES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Lexus of North Miami responded

Thank you for the excellent review of Bobby at Lexus of North Miami!

January 10, 2025

Really enjoy my time here, Eric was responsive and professional and I felt comfortable bringing my car to get service at this location. More

by blasanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Jan 13, 2025 -

Lexus of North Miami responded

We're delighted to hear that Eric provided a responsive and professional experience at Lexus of North Miami. Thank you for trusting us with your vehicle's service needs!

January 09, 2025

another great purchase with Harry Faitelson who we know for over 20 years & has treated my family over the years More

by dhalberstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Lexus of North Miami responded

Thank you for your continued trust in Harry and the team at Lexus of North Miami! We're delighted to have been part of your family's journey over the years. Enjoy your latest purchase!

January 09, 2025

Vehicle was properly repaired Total charge was less than expected Loaner was provided while my vehicle was being repaired More

by jf3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Lexus of North Miami responded

We're delighted to hear that your experience with Lexus of North Miami exceeded expectations, from the repair quality to providing a loaner vehicle. Thank you for sharing this positive feedback!

January 09, 2025

I was very satisfied with the deep that received zo thank the whole for their service More

by MONAP41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronal
Jan 10, 2025 -

Lexus of North Miami responded

The team at Lexus of North Miami loves seeing great reviews! Thank you!

January 09, 2025

Waiting time was too long and repair progress and final completion notifications was also slow. More

by SAUNDERS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Lexus of North Miami responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. We will be sure to discuss this as a team so that we can improve our process going forward. If there's anything else you'd like to discuss, please feel free to reach out to me. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

January 06, 2025

Jonathan was very helpful and knowledgeable and kept in touch with me during my wait time. More

by ELCHICHI1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jan 06, 2025 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We are happy to hear that Jonathan was helpful.

January 06, 2025

Bobby is an excellent Svc Manager. I can always trust him with my vehicle, always thorough and a pleasure to deal with him. More

by DELGADO.ANNA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lexus of North Miami responded

Anna, we're delighted to hear that Bobby has earned your trust and made your experience at Lexus of North Miami a positive one. Thank you for sharing this feedback!

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