Lexus of North Miami - Service Center

I was overcharged last service. Very expensive for the service and was dismissed when asked for discount Very expensive for the service and was dismissed when asked for discount More

I regret purchasing a vehicle from Lexus North Miami. My experience has been disappointing from the moment I bought my brand-new car to every service visit since. The sales rep who prepared my paperwork My experience has been disappointing from the moment I bought my brand-new car to every service visit since. The sales rep who prepared my paperwork was a crook and a liar, misleading me about the maintenance services that were supposedly included with my purchase. I later found out I had to pay $1,400 for the vehicle maintenance they initially claimed would be complimentary—on top of the $1,300 in dealership fees I had already paid. To make matters worse, the service department fails to meet even basic expectations. They don’t even wash the car after servicing, something most luxury dealerships offer as a courtesy. The lack of transparency, deceptive practices, and overall poor customer service have left me extremely dissatisfied. I deeply regret buying a car from this dealership and would not recommend Lexus North Miami to anyone. More

I git the proposal and agree to the price when I came to pick up the car was a different number I have it all in text messages Absolutely wrong pick up the car was a different number I have it all in text messages Absolutely wrong More

Ease of transaction, explanation and faster reply on questions and beyond expectations. Convenience of location. questions and beyond expectations. Convenience of location. More

It was quick and easy! Bobby was helpful and answered my questions. The total time was short. Bobby was helpful and answered my questions. The total time was short. More

Good understandable for everybody service and comfortable waiting zones. Good complimentary coffee, making experience even better. waiting zones. Good complimentary coffee, making experience even better. More

worked with them from out of state. connected with sales team to find us the exact vehicle we wanted and it was a great experience connected with sales team to find us the exact vehicle we wanted and it was a great experience More

Lexus of North Miami is amazing! They always take really good care of my vehicle l. They always take really good care of my vehicle l. More

The salesperson that sold us the UX was excellent even referring us for much needed credit counseling. Our service person (Johnathan) was very friendly and helpful when dropping my car and getting a loa referring us for much needed credit counseling. Our service person (Johnathan) was very friendly and helpful when dropping my car and getting a loaner. More

Disappointed with the service over all. I’ve taken my car 4 months ago, they were no able to diagnose the problem that I have told them , instead they charged me almost $400 to just add Fre I’ve taken my car 4 months ago, they were no able to diagnose the problem that I have told them , instead they charged me almost $400 to just add Freon. The same problem happened and now I got a diagnose of almost 4k. I understand, it’s your price , ok but I was looking for that diagnosis months ago and I have told my Rep the problem and all I got was, everything is fine and if it’s not come back and we will take care of it. Well I went back because of course the problem was not salved, I’ve explained the situation and all I got was a high quote and that was it. So disappointing, I’ve taken my car there since I moved to Florida 4 years almost. For sure was my last time there. More