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Lexus of North Miami - Service Center

North Miami, FL

4.5
893 Reviews
Call Service Center (305) 372-1100

893 Reviews of Lexus of North Miami - Service Center

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November 27, 2024

The customer service at Lexus of North Miami is the best i have experienced I have been a costumer for almost 25 years , special thanks to BOB ! More

by marco26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Lexus of North Miami responded

Marco, thank you for your loyalty over the years and for sharing this wonderful feedback about Lexus of North Miami! We're delighted to hear that Bob has made such a positive impact on your experience.

November 27, 2024

Bobby Rahmani my service rep is the best. Knowledgeable, friendly and nice. Trust the service dept. as well. More

by NORMANGARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2024 -

Lexus of North Miami responded

Norman, we're delighted to hear that Bobby and our service team at Lexus of North Miami have earned your trust. Thank you for the kind words!

November 25, 2024

Bobby is the best! !!!Both attentive and helpful with my questions and issues. Will always ask for him. More

by fklickstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided attentive and helpful service at Lexus of North Miami! Thank you for sharing your experience, and we look forward to assisting you again in the future.

November 25, 2024

I don’t have to say anything but the service was not good. But the volume of complaints are a lot. More

by Anthony Fils-Aime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Lexus of North Miami responded

Anthony, I'm sorry to hear you were dissatisfied with your recent service visit. While I understand how you feel, I really would appreciate the opportunity to receive some more feedback from your experience so we can improve our work moving forward. Please consider giving me a call when you have a moment. Thank you, Ed Rubenfeld - Service Manager 305-372-3747

November 22, 2024

Bad experience in the last service. .not great job … on my hatchback door … THK.. Regars.. More

by mborges0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Lexus of North Miami responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

November 20, 2024

I had to wait almost three hours for my vehicle and once I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t More

by LINDAADITION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Lexus of North Miami responded

I'm sorry to hear about your long wait time and the miscommunication on our end. We strive for efficient service and never intend to inconvenience our valued customers. Please feel free to reach out if you'd like to discuss this further or have any other feedback you'd like to share. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 20, 2024

Bobby is the best, the service was fast and the waiting having a great complementary capuchino it’s the best. More

by photoluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided you with excellent service and a speedy experience at Lexus of North Miami. Enjoy those complimentary cappuccinos, and thank you for the fantastic review!

November 19, 2024

Eric was very helpful and knowledgable. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. More

by BPTORRES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric service Door #-1
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Nov 20, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such helpful and knowledgeable service for your vehicle's maintenance at Lexus of North Miami! Thank you for sharing this positive feedback with us.

November 18, 2024

My car was washed and ready on time. All the crew was very professional congrats! More

by al447005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus of North Miami responded

We really appreciate you taking the time to leave Lexus of North Miami this awesome review, thank you!

November 18, 2024

I was disappointed by the way the service department found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given More

by PVILLAVERDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us. It's concerning to hear about the wind noise and water leak issues you're facing, as this doesn't sound typical. We appreciate your loyalty and would like to address these concerns promptly. Please reach out to me directly so we can assist you further and make this right. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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