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Lexus of North Miami - Service Center

North Miami, FL

4.5
893 Reviews

893 Reviews of Lexus of North Miami - Service Center

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November 18, 2024

The service was great and performed in time. Wish the free offerings in the cafe were better. More

by olga6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami!

November 17, 2024

Very professional people working in service and very reliable very happy with the service Lexus of North Miami Beach More

by muchnikl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We're pleased you had a positive experience with our service team at Lexus of North Miami. Thank you for your kind words and support!

November 17, 2024

Babak managed this service call efficiently and expertly. He kept me informed during the process and explained my options clearly. Outstanding experience. More

by DNASS140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We're delighted to hear that Babak provided an outstanding experience during your service call at Lexus of North Miami. Keeping you informed and explaining options clearly is what we strive for. Thank you for sharing this feedback!

November 17, 2024

I always got my car service at this dealer this is my second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none ava More

by darsha.hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Nov 18, 2024 -

Lexus of North Miami responded

Darsha, I apologize for the inconvenience you experienced during your recent service visit. We strive to provide a seamless experience and it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to address any further concerns or questions you may have. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 17, 2024

I recently visited the service area at Lexus of North Miami, and I was thoroughly impressed with the experience. Ronald, my service advisor, was extremely professional and helpful throughout the entire p More

by manuel.j.guzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Nov 18, 2024 -

Lexus of North Miami responded

Manuel, we're delighted to hear that Ronald and the team at Lexus of North Miami provided such a professional and convenient service experience for you. Thank you for recommending us!

November 17, 2024

The service on my car was absolutely impeccable, exceeding all my expectations with professionalism, precision, and efficiency. More

by trudybendayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 18, 2024 -

Lexus of North Miami responded

Trudy, we're delighted to hear that our team at Lexus of North Miami exceeded your expectations with impeccable service. Thank you for sharing your experience!

November 17, 2024

I have to wait 4 hours there for my service car . That is very bad service More

by andresmojena52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2024 -

Lexus of North Miami responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Ed Rubenfeld - Service Manager - 305-372-3747

November 17, 2024

This team is amazing and have the best customer support for customer with demanding schedules More

by zalmanzar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

This review is gratifying to read! Thank you for choosing Lexus of North Miami and for sharing your experience. Drive safely!

November 17, 2024

Bobby is an exceptional service representative. He is efficient, knowledgeable and works very hard to accommodate the needs of the customer More

by JOHNNIEBOXTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Johnnie, thank you for recognizing Bobby's hard work and dedication at Lexus of North Miami! We're delighted to hear he provided such exceptional service.

November 17, 2024

Wait was too long. Very hard to find service mgr. Service itself was very good More

by pharmon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We expect more than a 3-star experience for our customers and I am sorry to see we let you down. I'd like the chance to make this right. Would you please contact me when you have a chance so that I may help? Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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