Lexus of North Miami - Service Center

from the moment you drive in, it feels like professionalism. service advisor took me right away and was super efficient. Loaner was waiting for me. Great experience. professionalism. service advisor took me right away and was super efficient. Loaner was waiting for me. Great experience. More

Very professional. Short wait time. Very satisfied. I highly recommend it. I will gladly take my vehicle back there for service next time. Short wait time. Very satisfied. I highly recommend it. I will gladly take my vehicle back there for service next time. More

Andrew in sales and Bobby in service are excellent. I can always rely on them for their expertise and I trust what they tell me. Thank you! I can always rely on them for their expertise and I trust what they tell me. Thank you! More

Great customer service, I had an overall great experience. Very professional and effecient. Got my car back brand new experience. Very professional and effecient. Got my car back brand new More

I paid $3500 for my car repair to end up back in the shop. My car broke down in middle of i95. My family and I are lucky to be alive. I could not move my car out of incoming traffic. Lucky a tow truck c shop. My car broke down in middle of i95. My family and I are lucky to be alive. I could not move my car out of incoming traffic. Lucky a tow truck came behind me to assist me. Of course I call Lexus and for them to tell me it something else. I don’t understand if I paid for a multi point inspection shouldn’t my entire car be inspected. Needless to say I’m currently trading my car in at Cadillac. According to Lexus there nothing they can do until it happens again. I’m not risking my life or my family life with this car. My service rep was not help. Farewell Unsatisfied Old customer More

Been dealing with the Zinn group for 30 years and they always deliver. Their service is to the highest standard and service advisor Eric Garcia is as good as it gets. always deliver. Their service is to the highest standard and service advisor Eric Garcia is as good as it gets. More

Every time we come get a simple service done it takes over 1 day. Also we have taken our car in to get a full service and not even a month later, another issue occurs or current issue was not fixed prope over 1 day. Also we have taken our car in to get a full service and not even a month later, another issue occurs or current issue was not fixed properly. Was told by our service technician Ronald, to call a specific number to request a loaner car in advance when making a service appointment and this did not happen. Takes multiple hours for them to contact us just to get a diagnosis on the car and will not provide us with accommodations unless the car takes over 24 hours. We do not have hours on end to be sitting around in the dealership waiting for an update on our car. In the past, getting our car serviced used to be seamless and we were easily provided with a loaner vehicle, now the process is very strenuous and difficult. It took less time for us to actually purchase the car at the dealership than to get something simple as our brakes fixed. The service has gone down tremendously! Considering switching service locations. More

Harry Faitelsonand whom I’ve been dealing with for over 20 years helped me out especially that I came over thinking I would get a loaner car because I had just had surgery and had drains in and all. Harry 20 years helped me out especially that I came over thinking I would get a loaner car because I had just had surgery and had drains in and all. Harry went above and beyond to assist me in such a challenging time. I would recommend and have recommended so many people over because of his service.. Amazing you guys have quit an asset. He’s willing to bend over backwards to make things right for the client and provide exceptional service. Maritza from the loaner department. was amazing she of course in conjunction with Harry made it happen I was able to get my car serviced Very extremely satisfied. In fact words can’t even express the professionalism from both parties. I appreciate everything they did for me to get me taken care of.. Thank you again for having such compassionate people on staff there.. Great Job!! More

Genesis was wonderful but I had a terrible experience with an service representative. I LEFT LEXUS OF NORTH MIAMI VOWING TO GET ANY CAR BUT A LEXUS. I WILL NEVER STEP BACK INTO THAT DEALERSHIP. EVEN M with an service representative. I LEFT LEXUS OF NORTH MIAMI VOWING TO GET ANY CAR BUT A LEXUS. I WILL NEVER STEP BACK INTO THAT DEALERSHIP. EVEN MY LONG TERM FRIEND DID NOT BACK ME UP WITH THE HELP I NEEDED. Genesis was marvelous to me. I MISS Marico he was A gentleman. MY BROTHER IN CLEARWATER HAS BOUGHT HIS 7 LEXUS THIS TIME A HYBRID AND HAS HAD A TOTAL DIFFERENT EXPERIENCE. I HAVE HAD GREAT LUCKY WITH INFINITI AND THEY REPLACED A MOTOR. I HAVE HAD GREAT LUCK WITH ACURA BUT YOU COULD NOT GET ME TO BUY ANOTHER LEXUS. I WILL REMEMBER THE KINDESS AND HELP GENESIS GAVE ME. BUT ANOTHER SERVICE REPRESENTATIVE WAS AWFUL. More

Great service my service advisor was great responsive and not pushy my car drives like new not pushy my car drives like new More