Back

Lexus of North Miami - Service Center

North Miami, FL

4.5
936 Reviews

944 Reviews of Lexus of North Miami - Service Center

Sort by
October 31, 2024

Lexus of North Miami has very pleasant and courteous individuals in the workplace. They are willing to make every effort that the customer is satisfied. More

by gailj7546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lev Bargraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
Oct 31, 2024 -

Lexus of North Miami responded

Thank you for recognizing the efforts of our team at Lexus of North Miami! We're delighted to hear that you found our staff pleasant and courteous. Your satisfaction is always our top priority!

October 30, 2024

I was supposed to have a rental to go to work, unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my More

by anaya12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 31, 2024 -

Lexus of North Miami responded

Anaya, I apologize for any inconvenience you experienced. We strive to provide a seamless experience, so it's disappointing there were no rentals available during your appointment. Your feedback is valuable to us—please feel free to reach out if you'd like to discuss this further. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

October 30, 2024

I was content with the excellent service received from the Lexus team. Well done job. Thank you you all More

by MAGOUJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lexus of North Miami responded

We're delighted to hear that you were pleased with the service at Lexus of North Miami! Thank you for your kind words, and we look forward to serving you again in the future.

October 30, 2024

Lexus of North Miami has always given the best service since being a client over 8-years. They always make sure my car is well taken care of. More

by tabai865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lexus of North Miami responded

Thank you for being a loyal client of Lexus of North Miami for over 8 years! We're delighted to know that our team consistently provides the best service and takes great care of your car. We look forward to continuing this relationship with you!

October 29, 2024

Very professional ,organized and clean , And their personal is knowledgeable kindness And a very nice place. More

by ANGELRAYOSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Lexus of North Miami responded

Angel, thank you for the kind words! We're delighted to hear that our team at Lexus of North Miami provided a professional and pleasant experience. We appreciate your support and hope to see you again soon!

October 29, 2024

Benny Zavala was kind and diligent while helping with our car issue. Thank you for his continued support More

by gomezra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Zavala
Oct 29, 2024 -

Lexus of North Miami responded

We are happy to hear that Benny provided you with kind and diligent service at Lexus of North Miami. Thank you for acknowledging his efforts!

October 28, 2024

Great service. Eric was very helpful and approachable. The complimentary latte was also great. Highly Recommended. More

by asoro79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear you enjoyed the service and your experience with Eric at Lexus of North Miami. Thanks for recommending us!

October 27, 2024

Eric was incredible to getting my vehicle serviced. He was courteous and kept me informed on the status of my car while I waited. He answered all my questions and informed of future services. I was More

by tfishburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such excellent service during your visit at Lexus of North Miami! Keeping you informed and answering all your questions is what we strive for. Thank you for sharing this positive feedback with us!

October 27, 2024

Good service especially from driver, Giovanni, who picked up vehicle and exchanged for the loaner. Never heard from service advisor. More

by CCASTRO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody from Service Department ever contacted me. I received all information, including the estimate for the service, from Giovanni.
Oct 28, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback about Lexus of North Miami. We're glad to hear Giovanni provided good service, but we're sorry to learn that communication with the service advisor was lacking. We'll work on improving this aspect and appreciate your input!

October 27, 2024

Excellent customer service. However, it took about 3 weeks for the repair. I would have liked receiving 1 or 2 days advance notice from the Collision Department as to when the More

by mort_eva
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Department, Leah and Damaris
Oct 28, 2024 -

Lexus of North Miami responded

Thank you for your feedback on the customer service at Lexus of North Miami. We apologize for any inconvenience caused by the communication during your repair process and appreciate your patience. Your suggestions are valuable, and we'll work to improve our updates in the future!

...
53
...