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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,744 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,744 reviews

January 04, 2022

Had no issues and service was done in the time estimated. John was very helpful. More

by DJSHACTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 04, 2022 -

Lexus of Pembroke Pines responded

We're glad to hear your service went over without a hitch. Thanks for the great review, from all of us here at Lexus of Pembroke Pines!

January 04, 2022

Patrick is THEE BEST sales rep Lexus has! Our family has been doing business with Patrick for over 10 years, and we will not change him for anything. Thank you for all you do to keep us happy. More

by Leslie_lopez0415
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2022 -

Lexus of Pembroke Pines responded

We are so excited to see your five-star review! Thank you for sharing your compliments about Patrick! It is fantastic to see him get recognized for over ten years of stellar service. We are lucky to have him as part of the Lexus of Pembroke Pines family. Thank you for your kind remarks!

January 04, 2022

everything was great, until the finance department made a mistake. I asked what is necessary to resolve the issue and i was given no response or alternative, you guys came to pick up the car after i had it a More

by JR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gemma
Jan 19, 2022 -

Lexus of Pembroke Pines responded

I am very sorry to hear that there was an issue during the finance process. We strive to give our guests a smooth and seamless purchase experience and it is disappointing that we fell short this time. I understand that you are frustrated, but if there is anything we can do to turn things around, please don't hesitate to be in touch. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 04, 2022

Great customer care all around, from Efrain making sure I got the car I wanted, to Yajaira making the numbers work, and then John in service ironing out the details. I felt like a priority all the way. More

by FAKHAN01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Efrain Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lexus of Pembroke Pines responded

It makes us happy that you felt like our priority here at Lexus of Pembroke Pines! We appreciate your confidence in our team's work, and we thank you for shouting out Yajaira and John.

January 04, 2022

The dealership and Rafael were both excellent in terms of customer service and fairness. I definitely plan on contacting Rafael for my next Lexus. More

by bmillermd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Lexus of Pembroke Pines responded

Thank you for the glowing feedback! We strive to deliver top-notch service, and it is wonderful to hear that this was reflected in your time working with Rafael. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

January 04, 2022

Excellent attention, very cordial were looking for how Excellent attention, very cordial were looking for how to solve my problem to be able to buy the new vehicle, thanks to Julio Arango More

by Henry Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes
Jan 04, 2022 -

Lexus of Pembroke Pines responded

Hi Henry - Thank you so much for stopping by to commend Julio! We are delighted that he helped you drive home from Lexus of Pembroke Pines in a great new vehicle. Congratulations!

January 04, 2022

2nd car we purchase from Alex and we couldn't be happier. Thanks again Alex! More

by champs215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Jan 04, 2022 -

Lexus of Pembroke Pines responded

We're elated you couldn't be happier with your purchase! Thank you for the wonderful feedback, and congratulations on your newest vehicle - we're thrilled Alex and the Lexus of Pembroke Pines team could help you find it! Enjoy!

January 04, 2022

All my safety features were turned off and I received the car back. also called regarding this and never received a call back. More

by rpevsner
Recommend Dealer
No
Employees Worked With
rod fuller
Jan 05, 2022 -

Lexus of Pembroke Pines responded

I am very sorry for how your vehicle was returned to you and for not getting back to you regarding this matter. I will address this situation with my team to improve our attention to detail. I understand you have been frustrated trying to contact us, so I will look for your information. If I cannot find it using the username you've provided here, it would be best to reach out to me directly. I look forward to getting this fixed for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 04, 2022

Michele Alter was fantastic when I leased the car and then bought the car 3 years later. Her knowledge and professionalism made the experience seamless More

by TCASAL
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lexus of Pembroke Pines responded

Thank you for your kind words about Michele! We are thrilled that you have had such positive experiences here at Lexus of Pembroke Pines. Safe travels ahead!

January 03, 2022

It has been a while since treated the way Jodi Robinson did. An absolute star. I look forward to working with her in the future. More

by frank
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jodi Robinson
Jan 03, 2022 -

Lexus of Pembroke Pines responded

Hi Frank - We are delighted to hear that Jodi's service stood out to you. Thank you so much for shopping at Lexus of Pembroke Pines! We look forward to assisting you next time.

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