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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,748 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,748 reviews

December 31, 2021

I always have a great experience with my services manager Jose and the rest of the crew. More

by Universalrealtyintl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaru
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

December 31, 2021

I meet this service advisor his name was Isidro very helpful and professional he took care of u needs without hesitation More

by ORLYDITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that Isidro earned your five stars. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

December 31, 2021

VERY GOOD SERVICE AND VERY GOOD DEAL , A TO Z ALL WERE TAKEN CARE OF More

by moe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Moe! We are so glad to hear that the Lexus of Pembroke Pines team delivered a five-star experience. Drive safely, and we hope to see you back again down the road!

December 31, 2021

It was a true pleasure! Everyone showed excellent professionalism and knowledge. The whole experience was great. Will continue doing business there. More

by BPARDO10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Chaves
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

We are proud to have earned your continued business and your five-star review! Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you again.

December 31, 2021

Great experience. The dealership is excellent. Service hours are great. Keep innovating. I am a loyal customer. More

by MCHESTER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you back!

December 31, 2021

My service advisor, Rod, was very helpful and professional. The wait time was quicker than expected and the service was wonderful. More

by GLMIRABAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that Rod went the extra mile to assist with your vehicle and get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

December 31, 2021

Good communication. Good service. Found a car we wanted and surprised us. Paid for Uber ride 60 miles. Whole purchase was in under 2 hours More

by GENESHEYN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you found the perfect vehicle working with the Lexus of Pembroke Pines team. Congrats on your purchase, and we hope to see you back!

December 31, 2021

Gus was an excellent service advisor, got my vehicle in and out in a timely manner. Vehicle was clean and ready to go after paying the invoice. More

by patdiazpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Gus went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

December 31, 2021

This is the second time I buy a vehicle from here. We even drove all the way from Sanford because we love them so much. Alexander Guevara is the best!! He always takes care of us and helps us stay within More

by cesarbaragano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for your repeat business! It means a lot that you make the trip to see us at Lexus of Pembroke Pines and we're thrilled that you had another great experience working with Alexander. Our team appreciates your support and we are so happy that you're a satisfied customer. Enjoy your new ride!

December 31, 2021

I was never able to sit in the car before I purchased it, let alone test drive it. The excuse was unavailable keys. There were no similar cars to view or try. I am not a young woman and they took advantage More

by LIVERSEN
Recommend Dealer
No
Employees Worked With
Zee Hanif
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2022 -

Lexus of Pembroke Pines responded

I am truly sorry to hear that you are disappointed with your purchase. This is certainly not the experience we want for our guests, so I would like to speak with you directly and see what I can do to help. Please reach out to me when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Jan 15, 2022 -

LIVERSEN responded

I now have a problem which requires speaking to the Finance Manager Yajaira Olazabal. I have called and left messages three times to call me back. I have emailed three times. I have also asked to speak to other Finance personnel and have left messages for them to call me back. In retrospect, Zee was doing his job. It was your dealership which let him down.

Jan 18, 2022 -

LIVERSEN responded

Thank you for your offer to help me with my problem with the service contract, but the number you told me to call is a non working number.

Jan 19, 2022 -

Lexus of Pembroke Pines responded

I'm sorry that our team hasn't been back in touch sooner. Unfortunately, I can't find your contact information without a full name. Please give me a call so that I can assist you. Vladimir Keslin - General Manager - (954) 280-0679

Jan 19, 2022 -

LIVERSEN responded

The number you have given me is not in service.

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