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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,840 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,841 reviews

December 10, 2021

The sales person was very patient and was very helpful. The finance manager got me a deal I couldn’t refuse. More

by YOIRAF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Pembroke Pines responded

We're so pleased to hear that our team's above and beyond care and patience made your visit so positive! Thank you for sharing positive feedback about the Lexus of Pembroke Pines team, and we hope you're enjoying your new ride!

December 10, 2021

Rodney Fuller (My Service Advisor) was very professional and helpful! Great Service! I did not had to wait. More

by damarisbosch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller was my service advisor
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We're thankful to have you as a customer. Rodney will certainly be thrilled to see your kind words!

December 10, 2021

Lexus of Pembroke Pines is literally the best. Fast service and very helpful. Definitely recommend. More

by Diamond R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Your recommendation means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a five-star review. Safe travels until we see you next!

December 10, 2021

My Second Lexus and I’m loving it! Agent was very professional and served us well. More

by NNETTE3950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Lexus of Pembroke Pines responded

We are so happy to hear that you're loving your second Lexus and that our team was professional! Thanks, from all of us at Lexus of Pembroke Pines.

December 10, 2021

Efrain was very professional and very patient. He listen well tour needs and what we want it. I have never met a salesman like him he is an excellent personnel to your company. More

by MELISSAMRBL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Pembroke Pines responded

Efrain truly is one of a kind, and we're so pleased to hear how much his attentive and professional care meant to you. We're grateful that you took the time to share some positive feedback about the Lexus of Pembroke Pines team, and we hope to see you again soon!

December 10, 2021

It has great service, they get the job done will recommend to others, thank you for all the services. More

by PETERGAY_CHRISTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Pembroke Pines responded

We're delighted to hear that our thorough care will inspire you to recommend us to others! Many thanks for your genuine support for Lexus of Pembroke Pines, and we hope you'll stop by next time you need service!

December 09, 2021

Muy buena atención y muy buen trabajo, Gracias es un placer tener un carro tan Bello y tan bueno . More

by Yaqueline Portell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Dec 09, 2021 -

Lexus of Pembroke Pines responded

Gracias por compartir, Yaqueline, y felicidades por su nuevo carro! Nos alegra oír que el equipo de Lexus of Pembroke Pines pudiera ayudarle a encontrarlo. Que lo disfrute por muchos años adelante!

Dec 10, 2021 -

Yaqueline Portell responded

Gracias, al gran equipo q tienen pudieron lograr q saliera con mi carro.

December 09, 2021

Every single time I go there it’s the service is just getting worst and worst! More

by torresnitza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Fuller
Jan 03, 2022 -

Lexus of Pembroke Pines responded

We are always looking to make improvements and to provide our guests with the best possible service. It's difficult to receive feedback like this, but your input does allow our team to focus on where we can elevate our services. If you can offer any more specific input, I would be glad to take your call. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

December 09, 2021

The service department was excellent from start to finish. Mr Sebastian Mejia was very professional, courteous and very helpful with the whole process of the service. All others from the service depa More

by bporras0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastián Mejia
Dec 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your fantastic experiences with our team at Lexus of Pembroke Pines! We strive for excellence, and we couldn't be happier to hear that you not only had a great service experience with Sebastian but Patrick also stepped in to ensure your lease questions were addressed. We are excited to continue doing business with you. Enjoy your Lexus RC 350!

December 09, 2021

I like the manager Nikolay and the financial specialist Boris. They are very helpful. The 1 service was very fast about 30 minutes More

by OSHS.ANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Goglucci
Dec 10, 2021 -

Lexus of Pembroke Pines responded

It's great to hear positive feedback about our team and our efficiency. Though it sounds like you're satisfied with your service, I've noticed you've only rated us 3 stars. Providing exceptional customer care that leaves our guests feeling well taken care of is a top priority, and we would love to hear what more we could've done to create a 5 star experience for you. Please consider reaching out to me directly if there is any additional feedback you can offer. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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