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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

September 16, 2021

MY SERVICE ADVISER JEFF IS THE BEST!!!I have 3 cars and MY SERVICE ADVISER JEFF IS THE BEST!!! I have 3 cars and Jeff handles the service for all of them, It was terrible when he wasn't there More

by delcontepk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFF IN SERVICE
Sep 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback and for trusting the Lexus of Pembroke Pines team with the care of your vehicles! It is truly our honor and privilege to serve you. Drive safe, and see you next time!

September 16, 2021

After agreeing to a deal on the website as per my sales guy, the dealership would not honor this deal. I have bought many cars from this dealership and was never treated so poorly. Further, upon lease sign More

by JFICHMAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Marsala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Lexus of Pembroke Pines responded

I am very sorry if you received conflicting information during your purchase. We want the process to be straightforward and transparent for our guests and it is disappointing that we fell short. Unfortunately, due to microchip and car shortages, leases have changed, which has to do with the manufacturer rather than the dealer. With that said, if there is anything I can do to improve your experience, I would be more than happy to speak with you directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Oct 02, 2021 -

JFICHMAN responded

Lynn: Are you saying that since I was lied twice during the purchasing process is excused due to microchip shortages is excusable. If so, that is is ridiculous. I am so unhappy. Who can I speak with further for some clarification and other?

Oct 04, 2021 -

Lexus of Pembroke Pines responded

Please contact the dealership and speak to the finance department. With the screenname shown, I wasn't able to locate your information, but we would like to get this sorted out. Thank you.

Oct 04, 2021 -

JFICHMAN responded

Please be specific on how we can get this sorted out. Are you proposing a refund on the extra $1,220 charged to me? This extra charge was terrible especially in light of the price gauging by dealerships like yours during the chip shortage.

September 15, 2021

I love it here at this dealership . Very informative and helpful . Very clean and nice . More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the fantastic review, Rachel, and for taking your business to Lexus of Pembroke Pines! We sincerely appreciate your feedback and support!

September 15, 2021

Getting my car serviced is so easy because they bring a loaner car to my house and then take my cars to be serviced at the dealership. When the service is completed they bring my car to the house and they More

by DTCALV9610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to highlight the ease of your service visit! It's great to hear that Lexus of Pembroke Pines could accommodate you to make your life a bit easier. We look forward to working with you in the future!

September 15, 2021

Always good to have car serviced in Lexus Pembroke Pines. It is so quick and easy. They have good system to satisfy customer. More

by NMI-BigB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 15, 2021

Sales and service typically go above and beyond to ensure satisfaction. Would definitely recommend for both More

by DDLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Lexus of Pembroke Pines responded

We are delighted to hear that you've had great experiences with both our sales and service teams! Thank you for your support and we look forward to your next visit with all of us here at Lexus of Pembroke Pines. Take care!

September 15, 2021

Always great care given! Service is timely and done correct the first time. Lobby is also nice More

by GUYVENCCHIDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We are grateful to have you as a customer and we look forward to seeing you again at Lexus of Pembroke Pines.

September 15, 2021

I came thinking I knew what I wanted and Alex helped me with other options since there is such a shortage of cars on the market. I absolutely fell in love with the first one I saw. It was honestly a pretty More

by BIANCA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Sep 15, 2021 -

Lexus of Pembroke Pines responded

Hi Bianca, thanks for the great review, and congrats on your new Lexus! It's great to hear that Alex helped you with your vehicle. We're happy that everything worked out well, and we appreciate your kind words. See you next time at Lexus of Pembroke Pines.

September 15, 2021

My service was great from the moment I Drove in to when I drove off with my vehicle. More

by RONNIEH911
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 16, 2021 -

Lexus of Pembroke Pines responded

We're delighted we could be of service, Ronnie! Thank you for the great review and for choosing Lexus of Pembroke Pines!

September 15, 2021

Waiting two and a half hours four just a regular service when your appointment is at seven forty five seems a little long two me. At the two hour mark I had to ask for status. First woman I asked said she w More

by WMJD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
No clue of service advisor name. He never gave me a card. Again terrible service
Sep 30, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear your wait was longer than anticipated. I also apologize for the miscommunication surrounding your vehicle status. We do our best to provide timely service and accurate estimations, and we're disappointed this has made you feel otherwise. I will make a note of this feedback, as we always look for ways to improve. If there's anything else you'd like to discuss, please don't hesitate to give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

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