Lexus of Pembroke Pines

My experience was great. The workers were very polite. They offered me snacks and drinks. I didn’t wait a long time. The workers were very polite. They offered me snacks and drinks. I didn’t wait a long time. More

The good part of the experience is that they were able to get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted sev get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted several, that could / would do that in a timely manner. The challenging part was the sales staff. They consistently overpromised and underdelivered. The process took twice the number of months indicated. They tell you they will offer the car meeting your specs to the next client 'in line', and won't give it to anyone else until you make a final decision if you are next in line, but that was not my experience (there were multiple challenging times when a car was offered to me, confirmed to me, then given to someone else, and then at the end offered back to me again). Communications were challenging as sales staff doesn't respond with requested information unless you follow up repeatedly, and multiple people send unsigned texts from the same number so you don't know who you are talking with, even when you ask. All of that said, if you are willing to accept the challenges of a multi-month process (mine took 5 months) and frustrating communications and misinformation, it is likely you will get the car you want at the pricing agreed upon. For me, it was worth it, which is why I can recommend. More

Dealership was extremely busy the day we closed the deal. We met Dulce early in the morning to close the deal, and told us she would get the car ready to go, we did not complete the transaction until the mid We met Dulce early in the morning to close the deal, and told us she would get the car ready to go, we did not complete the transaction until the mid afternoon. I know the dealership was busy, but perhaps the process could have been more efficient. Dulce was cooperative, but we saw so many people during the process, that our patience was wearing thin. Perhaps you can streamline the process. More

All our documents done but we have not received yet Great thing— we got our car registration insurance id card in our possession In our last visit 2 nd driver adjustments recorded hands on drivi yet Great thing— we got our car registration insurance id card in our possession In our last visit 2 nd driver adjustments recorded hands on driving done— was great We may have to do one more trip will visit Nick Holden at that time car is Greaaaaat! Thank u for everything — color is great I just donot know how to describe bye now More

Fantastic service. Constant communication. I'm very happy! Outstanding facilities, very professional service, everyone knows what they are doing. Constant communication. I'm very happy! Outstanding facilities, very professional service, everyone knows what they are doing. More

Everything was well organized. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. More

My advisor is the best! Wonderful service, very professional and kind. Lexus always does an amazing job! Wonderful service, very professional and kind. Lexus always does an amazing job! More

Jose amaro excellent service advisor professional efficient keeps you up to date. I will always request him and go to Members. Pines Lexus efficient keeps you up to date. I will always request him and go to Members. Pines Lexus More

Alain was great, he was patient and made sure I found the right car that fits my needs. right car that fits my needs. More