Lexus of Pembroke Pines

I am a customer service oriented individual. I shop in a business, not because “they” are the only ones who carry what I am looking for, but because, they treat you with respect. Lexus of Pembroke Pines in business, not because “they” are the only ones who carry what I am looking for, but because, they treat you with respect. Lexus of Pembroke Pines in Florida: Lack of customer service. Dealt with Dozer, who had a family emergency, which politely excused himself, but assigned Edgar to help me. 10 days later, I am still waiting for help. Called the dealer, asked for a sales manager, 9 minutes on hold, Yeap…. I am still waiting for someone to answer the phone. Thank goodness they are not the only dealer out there. Don’t go to Lexus of Pembroke Pines in Florida. More

Brandon and the whole experience was a pleasure. He was very knowledgeable about the vehicle I purchased and very understanding of myself and wife’s needs. That’s why I keep returning to purchase vehicles very knowledgeable about the vehicle I purchased and very understanding of myself and wife’s needs. That’s why I keep returning to purchase vehicles from your dealership. I also purchased my wife’s vehicle in March 2020 from your dealership. More

They made the service very seamless. Great service. Managed the scheduled service and recall perfectly. Would definitely recommend the dealer to my family and friends. Managed the scheduled service and recall perfectly. Would definitely recommend the dealer to my family and friends. More

There wasn’t a lot of service employees. So the wait for someone to sign you in was over 10 mi. Also they forgot to vacuum and wash my car. someone to sign you in was over 10 mi. Also they forgot to vacuum and wash my car. More

Excellent dealership . My sales representative Jodi was personable, professional and very helpful. My finance manager Yucel was just awesome and kind . They work to get me the best deal . personable, professional and very helpful. My finance manager Yucel was just awesome and kind . They work to get me the best deal . More

My service consultant Isidro was amazing as usual. He’s the main reason why I go out of my way to take my vehicles there. the main reason why I go out of my way to take my vehicles there. More

I would appreciate if someone would have offered to give me a ride back since they were not able to give a loaner. Or at least pick me up once the service was done. me a ride back since they were not able to give a loaner. Or at least pick me up once the service was done. More

I just leased a beautiful new IS 350 f sport.Sales I just leased a beautiful new IS 350 f sport. Sales people were all top notch. New car Sales manager Rodan (spelling)? cant be trusted. He agreed to I just leased a beautiful new IS 350 f sport. Sales people were all top notch. New car Sales manager Rodan (spelling)? cant be trusted. He agreed to a Truecar offer I received from them with a monthly of $283, I reviewed the specifics of the deal with my sales person twice to ensure all numbers and terms were accurate. Message was confirmed my manager will honor the Truecar numbers. Accordingly Me and my wife drove from Ft Myers to Hollywood to take delivery. But when we met the manager he wouldn’t honor the deal of $283. instead he said $325. I calmly explained the price and showed him the emails between me and the 2 salesmen from that very morning. He refused to agree and bluntly said we need to make money so” Take it or no deal. I was really disappointed and angty More

Dealer call me to pick up car and let me wait for 30' minutes when i come and staff at cashier talked with me about 'I dont k ơ why they call you when car still work abd dont come out yet " . It make me minutes when i come and staff at cashier talked with me about 'I dont k ơ why they call you when car still work abd dont come out yet " . It make me to fell dissappointed a lot . More

I have been get cars for Lexus of Pembroke Pines for I have been get cars for Lexus of Pembroke Pines for over 18 years, As always excellent service, the workers is what have me going back I have been get cars for Lexus of Pembroke Pines for over 18 years, As always excellent service, the workers is what have me going back More