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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,766 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,766 reviews

July 01, 2021

Reggie King and Yajaira Olazabal truly made the entire process of leasing my 2021 Lexus NX a breeze! They were very kind and took the time to explain every step of the process with me as it was happening. More

by CHRISTINA GUZMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
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Jul 01, 2021 -

Lexus of Pembroke Pines responded

Christina - Thank you for taking the time to share! We appreciate your business and are happy to hear that Reggie and Yajaira went above and beyond to assist with your purchase. Drive safely in your new 2021 Lexus NX, and we hope to see you back at Lexus of Pembroke Pines!

July 01, 2021

I just came to pick up my license plate. It was fairly quick. Just had to go to cashier and sign. Why do you not mail them to the person? I live 30+ miles from so it took me longer to drive to and from th More

by TONYBURTON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jul 06, 2021 -

Lexus of Pembroke Pines responded

Tony - We strive to deliver accommodating service so I appreciate you taking time to share this feedback. Thank you for choosing Lexus of Pembroke Pines and making the trip out to see us. We will keep your review in mind moving forward, and if there is anything that I can do to assist you, please give me a call. Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 01, 2021

i went to service my car and I wasent charge I got a call from collections today that I owe money..very poor training to employees More

by 365CONTRACTORS2018
Customer Service
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2021

Great service - quick in and out with no issues. Everyone is friendly. More

by HOGLELAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service, Frank Guerrero
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Jul 01, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that our team delivered such friendly, efficient service! Thank you for giving Lexus of Pembroke Pines your business and your positive review. Safe travels!

July 01, 2021

Very satisfied with the service, as well as the last 5 years with Pembroke Pines Lexus, Jose Amaro, and all the staff, who are superb, every time I arrive for service I always feel at home, completely tru More

by Albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
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Jul 02, 2021 -

Lexus of Pembroke Pines responded

Harvey, thank you for the review! We couldn't be more grateful for your returning business here at Lexus of Pembroke Pines, and we will certainly let Jose and our team know that you appreciate their help. We look forward to working with you for years to come!

July 01, 2021

Nice dealer and good service. Pricy compared to other shops More

by JULIANDIAZ1127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa in service
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Jul 09, 2021 -

Lexus of Pembroke Pines responded

We appreciate your feedback and business, and we'll be sure to share your comments with our team, as we do try to stay competitive with pricing. Thank you for being a valued Lexus of Pembroke Pines customer - we hope to get another chance to work with you down the road. Best, Osiris Barcelo - Service Manager - (954) 443-2332

July 01, 2021

The dealership staff is nice and the Intake rep was thorough. This is my first luxury car and wish a loaner was suggested. I would have certainly appreciated A quick over view of the vehicle. I’ll just More

by FALANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We do strive for accommodating service here, and I would be more than willing to speak with you directly about your vehicle and answer any remaining questions. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 01, 2021

Experience was NOT a good one. Attention to detail was low. Sales person didn't follow thru the entire transaction We'll leave it there. More

by SS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Llorens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe in Finance, Jason Acosta
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Jul 15, 2021 -

Lexus of Pembroke Pines responded

I am so sorry we didn't deliver a better experience. We want to deliver prompt and professional service for each of our guests and it sounds like we really let you down. I would be grateful to discuss your concerns with you more in-depth to ensure that a situation like this doesn't reoccur. Since I am unable to find your contact information from this review, please consider giving me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

July 01, 2021

I had a phenomenal experience at Lexus of Pembroke Pines ! Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dea More

by AnaHess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us your outstanding review! It means a lot that our service stood out to you, and we will certainly let Gonzo know he was a big help. All of us at Lexus of Pembroke Pines hope you enjoy your new ride. Take care!

July 01, 2021

The leasing process was very smooth and the staff is always warm and friendly More

by sebylaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback! We're glad your visit was pleasant and you were treated with courtesy and care. Come back soon, from all of us here at Lexus of Pembroke Pines!

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