Lexus of Pembroke Pines

I found the service people to be indifferent. I had to ask several people where to go to get my car. My service person did not reach out to ask me if I had any questions. I asked to meet with Adam the tec ask several people where to go to get my car. My service person did not reach out to ask me if I had any questions. I asked to meet with Adam the tech person as I needed help learning about the features in my car and was basically blown off. Two people said they would call him then told me nothing about where to meet him. I waited outside. No one came. So I left disgusted. I am sorry I agreed to pay extra for the service agreement. I had always gone to JM Lexus in the past. There I was always offered impeccable service and the employees were so friendly and helpful. Your dealership was so different. A big disappointment. I am not looking forward to my next visit. More

Prompt, courteous, and on time service. The car was delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very c delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very clean and very pleasant. Even the cashier was very pleasant to speak to. More

Nick was a great representative, he answered all my questions in a timely manner and was very accurate. Love the customer service! questions in a timely manner and was very accurate. Love the customer service! More

John Steigle my Service Advisor, Jose the Service Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that Manager, Lourdes the Customer Relations Manager and Frank Marsala the Sales Manager are awesome people who deserve recognition for the great job that they do. It is because of them that I continue to do business with Lexus of Pembroke Pines. More

Dealer must work on phone calls and holding time services advisors are impossible to reach advisors are impossible to reach More

Darren is an outstanding salesman. His attention to detail and ability to listen to and understand a customers needs were amazing. He is very professional and is an excellent brand ambassador for Le detail and ability to listen to and understand a customers needs were amazing. He is very professional and is an excellent brand ambassador for Lexus. I would highly recommend Darren to anyone in search of a great Lexus salesman!! More

Best Lexus Dealership! Professional staff. Great customer service! Knowledgeable and friendly. Deliver automobiles on time and with great care. service! Knowledgeable and friendly. Deliver automobiles on time and with great care. More

Great experience with Richard MonivisHe’s the best. Had Great experience with Richard Monivis He’s the best. Had everything prepared as usual and a smooth switch of vehicles It’s why we come back Love th Great experience with Richard Monivis He’s the best. Had everything prepared as usual and a smooth switch of vehicles It’s why we come back Love the new vehicle More

Zee has been awesome each time we have dealt with him.He Zee has been awesome each time we have dealt with him. He is the best!! Zee has been awesome each time we have dealt with him. He is the best!! More

After car was dropped for repair, no calls or texts returned from the service advisor ( Erickson) in weeks; Unnecessary repairs without consent ending in exaggerated bills; Car not properly repaire returned from the service advisor ( Erickson) in weeks; Unnecessary repairs without consent ending in exaggerated bills; Car not properly repaired: front lower lights out and not replaced; engine cover screws removed and not replaced.Therefore, when driving the car, it sounds like an earthquake under the hood. Car was held for weeks and no loaner offered. More