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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,574 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,574 reviews

May 04, 2021

Came in for an oil change and was notified the brake were metal on metal (odd they have never made a grinding noise as we all know they do when metal on metal). The pricing on new brake pads was astronomical More

by JIMAUDIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Lopez
May 20, 2021 -

Lexus of Pembroke Pines responded

We use customer feedback to improve so I appreciate you reaching out. We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our repair recommendations and prices. If you would like to discuss this more in-depth, I would be grateful to continue the conversation. Thank you. Osiris Barcelo - Service Manager - (954) 443-2332

May 04, 2021

I had excellent service from everyone in the Service Dept. The 2 gentlemen noted below went out of their way to make sure that my earlier problems were resolved way beyond my expectations. More

by Ruchelle323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez, Jose Camara
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 04, 2021

Appreciated Nick’s efforts in locating and acquire the NX 300H in the Atomic Silver. He got it to me in the time I needed even being shipped from Clearwater. More

by TONYBURTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Tony! We appreciate your support and are thrilled to hear that Nick was able to assist with your purchase and get you into your new vehicle. Drive safely in your new Lexus NW 300h, and we hope to see you back at Lexus of Pembroke Pines!

Jul 01, 2021 -

TONYBURTON responded

Thanks

May 04, 2021

Darren Lusane gave me the best service a customer could ask for! I highly recommend him for attending to my every need. Thank you Darren! More

by RICCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Brown, Mickey Mehta
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you are so confident in Darren to get the job done. Drive safely, and we hope to see you again down the road!

May 04, 2021

I must compliment two people in your employ. The first is Daniel who worked with me to teach me operating instruction. He was very patient and accessible by phone. I also appreciate his help with a situation More

by CHASEHS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

We really appreciate you taking the time to share your kind words about Daniel and Alexis. They are valuable members of our team and we will be sure to pass along your comments to them. Thank you for trusting Lexus of Pembroke Pines with your business, we are happy to have you as a customer!

May 04, 2021

Great service, friendly and courteous ! Mikhail was very helpful getting us the vehicle we wanted........,,,,,we were in a rush and they moved us along quickly to complete the deal and purchase More

by JJIRMC42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are delighted that Mikhail and the team made your experience so smooth and seamless. Thank you from all of us at Lexus of Pembroke Pines and safe travels ahead!

May 04, 2021

I had an excellent experience yesterday at Lexus of Pembroke Pine, when I took my Lexus RX350 for service. The staff is professional and courteous! More

by PENITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you and your Lexus RX 350 here at Lexus of Pembroke Pines, and we look forward to your next visit!

May 04, 2021

Clean, friendly, professionalism. Service excellent in my opinion. My service experience is always above and beyond. Lexus take a care of their customers, they make sure all needs are met. 5stars from me More

by KARLEEN212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Eddie, Jenner
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Karleen! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you back next time!

May 04, 2021

I do not understand why so many messages for me do do the review if when doing the service you are so in a rush to get your clients out of there with very littler talk. Besides you offer a car wash which is More

by ANAC44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you did not have a more successful time working with us. We strive to deliver seamless and professional service, and it is disappointing that this was not better reflected in your visit. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to better your experience. If you are interested in having that conversation, please do not hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 04, 2021

I had a professional , friendly and excellent service with Jason. However, the experience with the finance department officer Yucel was poor to fair. I don't know why he had this attitude if I don't want More

by nancyjp33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
May 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that Jason took good care of you, I am a bit disappointed that our entire team didn't leave you with the same positive impression. I will be sure to share this with our staff and ensure we improve our process going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

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