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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,493 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,493 reviews

April 15, 2021

Excellent service and great salesman attention during the whole process. Alex Withmon knows how to satisfy all the customer's needs and do all that he can do to helps you More

by GIANFRANCO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for stopping by to write a great review! We love to hear that Alex helped you drive home from Lexus of Pembroke Pines a satisfied customer. Happy travels in your new vehicle!

April 15, 2021

This was a new experience for me, my first car purchase Brandon and Edgar made it very seamless answering any and all questions I had and keeping me updated on the progress as we waited for the car to be d More

by Nadine_deshommes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Budhai
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Nadine - Thank you for the great review! We appreciate your support and are thrilled to hear that Edgar and Brandon went the extra mile to assist with your purchase. Congratulations on your first vehicle, and enjoy it! We hope to see you back at Lexus of Pembroke Pines down the road!

April 15, 2021

Excellent service! Service advisor was very helpful and knowledgeable. No waiting a long time. This the reason we always come back for service versus other Lexus dealers. More

by Cmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spiegel
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We love that you can depend on our team for excellent service, every visit. See you next time!

April 15, 2021

My representative was very efficient. He listened to me carefully when I explained what was the problem with my car, he said they will take care of the problem and my car will be ready within an hour. I a More

by DKONDIAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! It is wonderful to hear that our team was able to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 15, 2021

I had an excellent experience from beginning to end. I like the way everyone worked and calibrated as a team. From the salesman, the person who took us for a test drive, the manager, the finance manager a More

by MICHIE217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani, Alexander the manager didn’t get his last name
Apr 15, 2021 -

Lexus of Pembroke Pines responded

We are delighted that our team could deliver a five-star experience from start to finish! Thank you for choosing Lexus of Pembroke Pines and taking the time to recommend our work. Safe travels in your new car!

April 14, 2021

Khalid was my sales rep and he was on focused on getting me in the right SUV. He multi task and was great at it. The dealership was excellent in getting me out in a timely manner. More

by Socratesrivero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

It's so important that our customers find the right vehicles for them and so we are delighted to see this feedback. Thank you for the wonderful review of Khalid! We hope you are enjoying your new SUV.

April 14, 2021

Always have a pleasant experience here. John, my service advisor is excellent! I am always taken care of in a timely, friendly, and professional way. More

by COLAFAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

"Timely, friendly, and professional" are all words we love to see. Thank you so much for the kind feedback about John and our Lexus of Pembroke Pines team! We are so happy that you enjoy your visits with us and we look forward to our continued relationship.

April 14, 2021

Great experience not pressured at all. I would recommend to visit buy or lease your Lexus from the Pembroke Pines dealership when your in the market for a new Lexus More

by ULISESMONTANA002
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one make our day! We are so glad to hear that our team earned your recommendation and we are delighted that you're a satisfied customer. Thank you from everyone here at Lexus of Pembroke Pines!

April 14, 2021

Dealership is great. Can’t say the same for my first service. The guy we had to speak to wasn’t helpful or so friendly. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Sherry - This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 14, 2021

It is always a pleasure when I have to have my car serviced and they give me a loaner car so don’t hav to wait! More

by LULY.HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Thank you, Luly! It always makes our day to hear from our Lexus of Pembroke Pines customers. We're delighted that you enjoy your service visits with us as well as the complimentary loaner vehicles!

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