Lexus of Pembroke Pines

THE LOANER VEHICLES ARE GIVEN TO THE CUSTOMERS WITH VERY LOW GAS IN THE TANKS ALMOST EMPTY TANKS...BUT EVERYTHING ELSE WITH REGARDS TO TGE SERVICE/ MAINTENANCE IS JUST PERFECT!!! LOW GAS IN THE TANKS ALMOST EMPTY TANKS...BUT EVERYTHING ELSE WITH REGARDS TO TGE SERVICE/ MAINTENANCE IS JUST PERFECT!!! More

Rod Fuller was amazing very professional and attentive And accommodation. Customer service was impeccable. I have been servicing all of my cars at Lexus of Pembroke Pines for the last 15 years and will co And accommodation. Customer service was impeccable. I have been servicing all of my cars at Lexus of Pembroke Pines for the last 15 years and will continue to do so. More

The last time I was at the dealer to get a flat fixed, the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, tha the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, that was all fictitious. I called the dealer and it was hard to get someone on the phone and when I did, I was told this was not a thing. I was told not to drive my car because of the warning light and to have it towed, and to find a ride to the dealer. I drove the car, as I did not have another means of transportation. My car has 7800 miles on it and is a 2.5 year lease. This was astonishing that the dealer leaves you stranded because of Covid procedures and doesn’t give you another option. I did receive a loaner car right away and all was good after that. But this tow and company ride policy needs to be addressed. Especially for issues that are not related to my wrong doing, rather was a vehicle problem. More

Jason really help me alot to get the car I want !!! Thank you very much. Ill always recomend Lexus of pembroke pines 100% !!!!..God bless you! you very much. Ill always recomend Lexus of pembroke pines 100% !!!!..God bless you! More

John is like no other.. He is honest, thorough and provides a quality experience! Thank you John .....you alway make my service experience quick and seamless provides a quality experience! Thank you John .....you alway make my service experience quick and seamless More

Its a cut throat environment. Product Specialist (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wish (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wishes to contact me, let it be the owner of the dealership. More

The service manager Jose Caramara is very professional, friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also was very professional, friendly, helpful and treats you with respect. More

Excelente atención del vendedor y del financista,los recomiendo 200% Mi hija también compro en este dealer,y volveremos a comprar así como recomendaremos a todas las personas que estan interesadas en co recomiendo 200% Mi hija también compro en este dealer,y volveremos a comprar así como recomendaremos a todas las personas que estan interesadas en comprar un Lexus que pregunten por el señor Boris y su equipo. More

Called to make sure car was still there. Easy process as it should be. Got it done within 2.5 hours. Thank you Reggie and Edgar. it should be. Got it done within 2.5 hours. Thank you Reggie and Edgar. More

Every time my husband and I schedule services at Lexus of Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. More