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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,007 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,008 reviews

June 11, 2021

This dealership is always courteous and pleasant. The service advisor always communicates about issues or concerns with my vehicle. I appreciate their effort to help me. More

by KMOODY121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

June 11, 2021

Gonzo and Marvens are the best salesmen to deal with ever they will go above and beyond to help there clients. I recommend them to everyone great customer service More

by CADILLAC927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback about Gonzo and Marvens! We are delighted to hear that their service stood out to you. All of us at Lexus of Pembroke Pines appreciate your business and kind recommendation!

June 11, 2021

They do a great job as always. Service team from pick up to delivery are professional. I would have liked to have received a call from the service advisor regarding the 25K service. More

by HMANTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Pembroke Pines responded

It means a lot to hear that you can depend on our team for consistently great service and we appreciate your repeat business. Thank you as well for this feedback, we will keep it in mind moving forward. Have a wonderful weekend! - Lexus of Pembroke Pines team

June 11, 2021

My whole experience yesterday was great. I got there and didn’t have to wait much, good communication. Everyone was following the COVID protocol. I got a text went my car was ready for pick up. Again, ev More

by jmluca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

June 11, 2021

Appointment was on time, comfortable surroundings to wait, very nice employees, overall cleanliness pretty good. Rod Fuller was very accommodating and courteous. Car was ready prior to estimated time. More

by SRSMIAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Jun 11, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to see your five stars! All of us at Lexus of Pembroke Pines strive to make sure we are providing our guests with exceptional service, and it sounds like we hit the mark. Thank you for taking the time to leave your kudos, we are grateful to have you as a customer. Drive safe and have a great day!

June 11, 2021

I have received an excellent service in Lexus of Pembroke Pines since 2009. My service advisor, Jose Amaro, has been always attentive to my car needs and provide 5-star service. More

by afradillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose AMARO
Jun 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It is fantastic to hear that Jose continues to provide you with 5-star service!

June 11, 2021

Great place! I love Lexus and coming here and talking to the super nice people that work at this fine establishment for all my lease needs! More

by gus221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Pembroke Pines responded

Your review fills us with pride! We are so happy to hear when you visit Lexus of Pembroke Pines you are greeted with a great attitude. Thank you for your business. We hope to see you next time. Drive safe and have a great day!

June 10, 2021

Staff was not as attentive and personable. Staff seemed in a rush and too busy to answer questions. The team in the loaner Dept was great. More

by REGGIELEWIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Jun 14, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you did not have a more successful experience. I expect the highest level of service from my team, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or anything else you would like to share, please do not hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 10, 2021

Jeremy was very friendly and very willing to help with the service and provide me with a loaner during the service. Since I am looking to purchase an RX, he let me use the RX as a loaner. More

by Geff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Pembroke Pines responded

Geff - your feedback means so much to us. We're glad to see that Jeremy was so helpful during your last visit to Lexus of Pembroke Pines and we look forward to working with you when you are ready to purchase that Lexus RX!

June 10, 2021

It was quick and easy. She was super friendly and answered any question I had and was very professional and checked several cars before I made my decision. More

by HENRYPAYNE0830
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Pembroke Pines responded

Thank you, Henry, for reviewing Lexus of Pembroke Pines! We're glad to hear that our team is always a pleasure to work with and we wish you safe travels!

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