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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,485 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,485 reviews

April 10, 2021

Thomas la persona que me contacto fue excelente conmigo, y Lorena la vendedora tuvo un trato muy profesional, nunca me sentí obligada, y el financista también una persona muy educada y profesional. Gracias More

by Luimeca13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2021 -

Lexus of Pembroke Pines responded

Gracias por el comentario! Nos da mucho gusto oír que tuvo una buena experiencia de compra trabajando con Thomas y Lorena. Felicidades por su vehículo nuevo y disfrútalo! Apreciamos la oportunidad y esperamos volver a verle en Lexus of Pembroke Pines!

Apr 13, 2021 -

Luimeca13 responded

🙏🏽♥️

May 10, 2021 -

Luimeca13 responded

Very nice service!

April 10, 2021

Worst service ever. Everyone is always on lunch. Unable to speak to a management person. Took 3 weeks to fix bumper and still no truck. . I have repeatedly tried to speak to management in regards to my tru More

by DMARCUS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel and Nick
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Apr 29, 2021 -

Lexus of Pembroke Pines responded

We strive to provide exceptional customer service, so it is very concerning to see your feedback. We would like to discuss your concerns with you personally but are unable to find you in our system with the name provided on the review. If you could, please contact me at (954)443-2770 so that we may discuss your repairs and rectify any concerns you may have.

April 10, 2021

Fenomenal Service. Isidro Garcia, a service consultant, and the Lexus coorporation has gained my trust when it comes to take care of my ride. See you during my next visit. More

by JDP6_9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Isidro took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 10, 2021

Service was good and thorough, the issue was resolved in a timely manner. Rod our service advisor kept closely informed of the progress of the corrective repairs. More

by G.Lostal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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Apr 13, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Rod and the team could deliver a five-star service experience! Thank you for choosing Lexus of Pembroke Pines, we hope to see you again.

April 10, 2021

Positive experience every time! Picking up and dropping off my car is very convenient. As long as this service is available I will be a Lexus owner More

by delouafrica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing this excellent feedback! We are so happy that you can depend on our Lexus of Pembroke Pines team for accommodating service. Have a great week!

April 10, 2021

Hey to the dealership service department thank you for the outstanding service that I received at the office in Pembroke Pines. My service consultant John Steigele is the best and have been for years. Tha More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Apr 13, 2021 -

Lexus of Pembroke Pines responded

Ben, thank you for taking the time to leave us a review! We couldn't be happier to hear that John takes such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful for your longtime business, and we look forward to your next visit!

April 10, 2021

Worked with Richard in sales he is the BEST. He was patient with me and had a pretty good sense of humor. Happy with my purchase. More

by tjkromano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Richard took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 10, 2021

Jeremy is the real MVP over at Lexus of Pembroke Pines. He goes over & beyond to make the customers happy not only with me but in General he’s just a Straight shooter More

by AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 10, 2021

Even do it was my third time visiting this dealer thinks didn’t went good until Mr Isidro shows up for help, thanks him I had a great experience as a customer, finally. More

by wrconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro García
Report | Print
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are grateful that you gave us another chance to impress you here, and we will certainly let Isidro know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 09, 2021

Great service as always. Had a small issues with my new car. It was brought in for check up - that went quickly and resolved. Best service More

by HYBRIDMEDIA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 09, 2021 -

Lexus of Pembroke Pines responded

It means a lot that you would say we have the best service. Thank you for being a great Lexus of Pembroke Pines customer! We look forward to our continued relationship.

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