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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,016 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,016 reviews

June 09, 2021

We had a great experience and Lexus of Pembroke Pines, our salesman was Kazi. We went in just to look around, ended up testing driving the NX300 and left the dealer with a brand new car Kazi was very pati More

by LILLY.BERRIOS01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus NX 300! We are thrilled Kazi welcomed you into our dealership and provided an attentive and seamless car-buying experience. It makes our day that our service stood out to you. Enjoy the new ride and thanks for stopping by Lexus of Pembroke Pines. Have a great day!

June 09, 2021

This is my 5 Lexus in this dealership, Sammy and his wife made sure I find what I was looking for my likings, the accounting department was very helpful thanks to all . More

by IDEALRXDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're glad to hear that Sammy was so helpful throughout the purchase of your Lexus vehicle!

June 09, 2021

Great experience with outstanding customer service. They were timely and resolved all my issues. I I would highly recommend Lexus of Pembroke Pines for all service and sales needs More

by LAURIEDIAZ.REALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lexus of Pembroke Pines Team

June 09, 2021

I took car in for what I suspected was a dead battery. It took 90 minutes to replace and not a bad price either. They cleaned it too. More

by clealucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

June 09, 2021

Great service as usual. Was in and out in normal timing. Service rep took his time to explain what would be done at my 5K service inspection. Very knowledgeable and courteous. More

by Chrissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Chrissy, it is gratifying to hear that you had such a positive service experience with our team. Thank you for trusting Lexus of Pembroke Pines with your vehicle, we look forward to working with you again next time. Drive safely!

June 09, 2021

My first maintenance at 4,500 miles. Good service, but feel like I had to wait longer than I should. I din't get a detailed info on what was done to my car. But everything else was good. More

by PACHI_PEREZ30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We're glad you had a positive service experience and apologize your wait was longer than anticipated. I will share your feedback with the team. Also, if you'd like a detailed overview of your visit, I can certainly look into getting that for you. Please give me a call when time permits - I will look for your contact information in the meantime. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

The day I took my RX350 for the 5,000 miles services was raining, then I am assuming they did not wash it and the interior was not cleaned. More

by dispatch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback! We appreciate you trusting our team with the care of your RX 350 and apologize your vehicle didn't meet your expectations for cleanliness upon pickup. I'll pass this feedback along to the team to be sure we're doing everything possible to provide an outstanding customer experience. If there's anything else you'd like to share, don't hesitate to get in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

muy buen servicio me atendieron bien y era ya tarde porque yo no podia ir mas temprano. me dieron un realito y me hicieron mi foto , muy chevere y recomendado todo More

by OLGAH.REALTY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Olgah - Gracias por la reseña! Es excelente oír que tuvo una buena experiencia trabajando con el equipo de Lexus of Pembroke Pines. Apreciamos su apoyo y esperamos volver a verle en el futuro!

June 08, 2021

Great sales team Jodi was great fantastic service from everyone management to the finance department great choice of vehicles everyone very attentive will recommend to friends More

by Tony Freire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Jodi Robinson
Jun 08, 2021 -

Lexus of Pembroke Pines responded

Tony, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jodi know that you appreciate the help. We hope to see you again sometime!

June 08, 2021

Nothing special and definitely not the treatment I expected from a Lexus dealership. From the receptionist to the finance manager. Zero personalized attention. Zero attention to detail. Nothing More

by PALMETTOCLUB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikhail Khalev
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would like to speak with you directly about what happened and ensure that we do what we can to improve our process going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

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