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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,616 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,616 reviews

January 27, 2021

Amazing service, hands down best dealership I've ever walked into it. Extremely fair and professional. Great sales and finance team, spacious showroom, everyone super nice. More

by Steve S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jan 27, 2021 -

Lexus of Pembroke Pines responded

Steve, it makes our day to hear that we are "hands down the best dealership" you have ever dealt with. Thank you for choosing Lexus of Pembroke Pines and taking the time to review us. We wish you many safe and happy miles!

January 27, 2021

It is taking way too long to fix a recall condition. The loaner car I received was far inferior to my Lexus. I’m Very unhappy. More

by WALPOLEJ
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
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Feb 10, 2021 -

Lexus of Pembroke Pines responded

We strive for efficient and accommodating service here, and I'm disappointed that we haven't left you with that impression. I would be more than willing to speak with you directly about this recall service to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

I consider myself very fortunate to have Lexus of Pembroke Pines so close to home. I can always count on the employees and their great work and service. My usual service consultant wasn't there but l More

by Patacatch14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Jan 27, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that Isidro stepped up to deliver another exceptional service experience. Thank you for continuing to trust Lexus of Pembroke Pines with your vehicle and your business!

January 27, 2021

The person that scheduled my service told me that there would be a drop off and pickup service but on the date of service I was told that it was wrongly scheduled. This was communicated to be after more th More

by rajneb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2021 -

Lexus of Pembroke Pines responded

It is never our intention to cause an inconvenience and I sincerely apologize if we left the wrong impression. I understand you are frustrated and I'm sorry for the miscommunication. I will address this feedback with my team so we can work towards improving. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

Vehicle done at the time it was promised. Rodney in the service department was very courteous and friendly. The entire staff that treated me was wonderful More

by ACGUTIERREZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
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Jan 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Rodney and our team took such good care of you here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We look forward to your next visit!

January 27, 2021

Great Service. Wayne was honest and professional. I would highly recommend lexus collision if your vehicle needs to be repaired for any reasons what so ever. More

by CCC720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
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Jan 27, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Wayne and the team could delver a five-star experience! Thank you from all of us at Lexus of Pembroke Pines, your recommendation means the world to us. Drive safely and have a great day!

January 27, 2021

Customer service was excellent. Took vehicle in for wheel alignment check as we bought tires here.. Price for an oil change was quite high. I should have done my research before getting oil change. More

by EdNerdCoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidrio Garcia
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Feb 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver a seamless service experience at a great value, and I am sorry if this was not better reflected in your visit. I appreciate you taking the time to share, as we are always looking for ways to better our practices. Drive safely, and if there is anything we can do to assist you, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

Andre in the service dept , was excellent, he called to explained what had to be done on my SUV service , the way he explained it , I understood.......I’m very satisfied with the kind of service I received More

by Bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre in the Service dept
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Jan 28, 2021 -

Lexus of Pembroke Pines responded

Bella - Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you for reviewing Lexus of Pembroke Pines and giving a shout out to Andre! For all your future auto needs, we will be here to help.

January 27, 2021

Excellent service! My car was delivered directly to me at work which was an extra bonus! I truly found the entire experience extremely pleasant! I would highly recommend to a friend or family member More

by LM123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your recent visit to Lexus of Pembroke Pines! We're proud to have earned your business and we look forward to taking care of you in the future!

January 27, 2021

The best dealer in south florida. Selers are the best. A good treatment on everything. Good customer service. The cars super clean with. Customer happy. More

by IVETTEMARIAESCOBAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
Other Employees : Alejandro
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Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to hear you say that we are the best in south Florida. We look forward to your next visit!

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