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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,602 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,602 reviews

January 20, 2021

Timely and professional. I was kept abreast of what was happening to my car as well provided with information to assist with repairs. Jeremy was fantastic More

by edithhall85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

We really appreciate the positive feedback, Edith! It's wonderful to hear that Jeremy and the rest of our service team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your auto repair needs!

January 20, 2021

I had a good experience with Reggie King he is very professional and a good salesman as well as Gemma Urbina who assisted me in the area Osmar financing More

by SANCHEZAURORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gema Urbina, Reggie King
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

We're glad that our team delivered such an exceptional buying experience, Aurora! We'll be sure to let Reggie and Gemma know how much you appreciated their help. Thank you for choosing Lexus of Pembroke Pines, and enjoy your new car!

January 20, 2021

Andre Rust is awesome very easy person to work excellent customer service I will always take my car to be service at Lexus of Pembroke Pines More

by fairclough36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Andre and Lexus of Pembroke Pines means the world to us! Thank you for trusting our team with your vehicle and your business. Have a wonderful day!

January 20, 2021

Great service Nick was amazing I love my new car it’s gorgeous and service was good little slow but was a busy night I tuess More

by HILDA.NOBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

Hi Hilda, thanks for posting about your experience with Nick. We're grateful for your patience throughout the sales process and on behalf of all of us at Lexus of Pembroke Pines, safe travels!

January 20, 2021

Juan is knowledgeable and provided me with great customer service. Through his expertise and professionalism he gave me a better understanding of the service needed. Thanks Juan and Lexus of Pembroke Pines. More

by N0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Juan took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 20, 2021

Sales Representative - Richard Monivis has been my point of contact for the past ten years. Mr. Monivis represents Lexus of Pembroke Pines with distinction and sets the highest standards for all others to f More

by JOELMAHABIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will be sure to let Richard know that you appreciate his help. We look forward to your next visit!

January 20, 2021

After being quoted a different price than the one shown on my invoice, Jose Camara, made THINGS RIGHT and I was pleased with the outcome. More

by Julie2ht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Camara
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Jan 22, 2021 -

Lexus of Pembroke Pines responded

Hi Julie - Although I am disappointed to hear that there was an error on your invoice, I am thrilled that Jose stepped in to rectify the situation. Your business and feedback are greatly appreciated by our team and we hope to have the opportunity to provide you with five-star service in the future. If you need anything at all, or if there is anything I can do to improve your experience, please feel free to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2021

Outstanding relationship but I have a problem with someone SAL KAMAL good man but he played hard ball but that ok I know what to do next time thanks you enjoy your day More

by jamel4343
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2021 -

Lexus of Pembroke Pines responded

Hi Jamel - We appreciate you taking the time to share this feedback. We strive to deliver quality vehicles at a competitive price, and I assure you that it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to make sure that your concerns have been properly addressed. If you are willing to discuss your visit, please do not hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 20, 2021

Alex was great, the hospitality and professionalism was exceptional made the process easy and quick shoutout to reinaldo as well. Pines gets it, very satisfied More

by ALEXHERRERA6493
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! Customer satisfaction is our priority and we're glad to hear that Alex and Reinaldo took care of you!

January 19, 2021

Not so pleasent visit: service advisor was a bit negative. Perhaps he was having a bad day or just doesn’t like customers. Hope this improves More

by ALICIA.WRIGHT22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t recall
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Feb 05, 2021 -

Lexus of Pembroke Pines responded

Alicia - This doesn't sound like the friendly and accommodating service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jose Camara- Service Manager - (954) 443-2332

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