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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,488 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,489 reviews

December 22, 2020

I came in for a 25,000 mile maintenance and left with a new 2021 NX lease. Thanks Reggie. thanks to Rodney service Merry Christmas o me More

by cindy.gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Cindy! It is excellent to hear that you had such a successful purchase experience working with Reggie and the team. Congratulations on your new 2021 Lexus NX and safe travels! We hope to earn your business again at Lexus of Pembroke Pines!

December 22, 2020

Jose Amarro is the best. - had an issue with my loaner smelling of smoke he was very attentive and got me into another car quickly. More

by Kerri Levy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amarro
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you, Kerri, for posting about your 5-star experience with Jose. We're proud to have your business at Lexus of Pembroke Pines!

December 22, 2020

In all these years get a new car, this was my best experience, everyone so professional and helpful, you got a customer for life, Thank you More

by Hassan Amirrezvani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Hassan - thank you for posting about your wonderful experience with our Lexus of Pembroke Pines team! We wish you safe travels in your new car!

December 21, 2020

The service was excellent. The service was completed in a decent time frame. My service advisor was pleasant as always and listened to my concerns. More

by barbara_cooper792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Barbara - Thank you so much for being a great Lexus of Pembroke Pines customer! We are delighted to hear that your recent visit went smoothly and that you were back on the roads in a timely manner. Have a wonderful week!

December 21, 2020

Jaime Garcia is so nice and welcoming. He always have a good attitude. I was disappointed with the service in the restaurant. I was trying to order a sandwich the two Spanish ladies ignored and was packing More

by bettywhyte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Betty - It's great to hear that Jamie provided excellent service but I'm sorry that you didn't have a better experience at our restaurant. I appreciate you bringing this to my attention. If there is anything further that I can do to assist you, please give me a call. Thank you, Vladimir Keslin - General Manager - (954) 280-0679

December 21, 2020

We have been loyal customers of Lexus of Pembroke Pines for many years and always receive top notch service, excellent sales team and are 100% satisfied. More

by robyn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Robyn - Thank you for the kind review! We appreciate your business and are proud to have earned your loyalty. We are wishing you many safe and happy miles, and hope to see you back at Lexus of Pembroke Pines!

December 21, 2020

Service is subpar. Needed help with servicing my vehicle with loaner. Staff aren’t willing to help even if you request a follow up after I had a few issues throughout this servicing experience. More

by ARODDPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for accommodating service here, and I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 21, 2020

Jose Luis Amaro our service advisor is the best! He is very professional, knowledgeable and kind. He is all about great customer service and we very much appreciate all he does. More

by claudavid305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile! Jose is exactly as capable as you describe, and we'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

December 21, 2020

Patrick Hew is my sales consultant and I wouldn’t trade him nor Lexus for nothing. He represented himself very well, helpful, knowledgeable and genuinely cares. I appreciate him for helping getting my car More

by racquell Morrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Racquell, thank you for taking the time to leave us a review! We couldn't be happier to hear that Patrick took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

December 21, 2020

Probably more people skills on the staff, compared to other vehicle brand I own this will be my lower rated one. Please work on employee customer sergice excellence. More

by Marco M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Marco - I'm sorry that you weren't completely satisfied with our service. We have high standards for our guests and I apologize that we missed the mark during your recent visit. If you would like to share any specifics on how we can improve, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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