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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,495 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,495 reviews

November 29, 2020

This is my 4th Lexus but first time doing business with the pembroke pines location. I had a great experience! Great service and professional staff. More

by tal.merav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus customer and allowing us the chance to earn your business! We are delighted to hear that you received professional service from our team. All of us here at Lexus of Pembroke Pines wish you safe driving in your new ride!

November 29, 2020

Everyone was very friendly and Richard was super helpful. Rohan sales manager was quite helpful also. I enjoyed the experience and will be a loyal customer More

by LUGGTOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that our team provided helpful service which earned your business. Thank you so much for joining the Lexus of Pembroke Pines family! We can't wait to work with you again in the future.

November 29, 2020

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

by SLAM523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team strives to deliver a seamless experience and I am glad that came through to you. We look forward to seeing you the next time you bring your vehicle in for an oil change!

November 29, 2020

Frank and Moez were the best . The team is professional and friendly . I highly recommend it. Frank went out of his ways to meet my request. More

by LexusLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Frank and Moez provided professional service which earned your five stars. Thank you so much for recommending us! We hope that your new vehicle is treating you well.

November 29, 2020

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

by Dianen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our pleasure to make your service visit convenient and stress-free. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 29, 2020

Always a great experience when I go here. The staff is Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every More

by Andres Ossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Andres! It's always a pleasure to make your service visits worth the drive. Thanks for your confidence in Isidro and the rest of our team!

November 29, 2020

Great customer service ! Always kind and very professional! Alejandro goes beyond what’s expected and we are repeat customers because of him ! Thank you so much ! More

by Kassandranuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! We're thrilled to hear that Alejandro always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

November 29, 2020

Excellent service and profesional staff.José from Excellent service and profesional staff. José from “Service” was attentive and knowledgeable. The was a missing nut in the front passenger wheel and More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José (Service)
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-stars! We appreciate your support and are thrilled to hear that José went above and beyond to make your service experience seamless. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 29, 2020

I made an appointment and had to wait 20 minutes to be checked in and 1 1/2 hours for an oil change. There is no reason an oil change should take that long. More

by THEBARRY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We strive for quick and efficient service here, and I am disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 29, 2020

I have been a customer of LOPP for over 10 years.I have both leased and bought my vehicles.The sales and service dept..are proficient in their respective areas More

by LCTWO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

What can we say to thank you for your ten years of business? It really means a lot that you've had positive experiences with both our sales and service teams. We look forward to our continued relationship! - Lexus of Pembroke Pines team

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