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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,893 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,893 reviews

January 06, 2021

It’s always a pleasure to work with Mario. He listen and try to accommodate you in all that I ask. This is my second lease with Lexus and with Mario. Smooth process from returning my car and getting a new a More

by Dlinares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Jan 06, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to have you as a returning customer! Thank you for your great recommendation of Mario, it is wonderful to hear that he always takes such good care of you. Thank you for choosing Lexus of Pembroke Pines and congratulations on your new car!

January 06, 2021

Very disappointed with the BS of no longer being able to get a loaner car when getting your car service it should be included w/service! More

by m143b2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

I understand your frustration and apologize for any inconvenience this may have caused you. Our team remains committed to delivering top-of-the-line service and, if we can assist you in any way, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 06, 2021

The salesman was constantly getting interruptions The salesman was constantly getting interruptions either on his phone or just leaving us for a long time when we finally sat down at his desk. T More

by ftsfla
Recommend Dealer
No
Employees Worked With
Darren Lusane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on attentive, personalized service, so I am sorry to hear that we missed the mark on this occasion. I assure you that our team values your customer experience above all and I apologize if that was not reflected in the care you received. If there is anything I can do to help, or if you have any further questions or concerns, I would be more than happy to speak with you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 06, 2021

Verónica fue una excelente asesora, muy conocedora de su oficio y muy amable. El trámite de la compra y la gestión del trade in, lo efectuó con mucho conocimiento. Felicitaciones. More

by ronnyvayda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Ronny - Muchísimas gracias por la reseña y por las palabras amables acerca de Verónica. Nos da mucho gusto oír que tuvo una experiencia tan excelente trabajando con nosotros. Le deseamos muchas millas felices y esperamos volver a verle en Lexus de Pembroke Pines!

January 06, 2021

I had my car serviced at Lexus of Pembroke Pines a few days ago. Juan Correa was an awesome service advisor. He made sure my car was done correctly and on time. Thank you! More

by Tri300zxtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs. It's great to hear that Juan helped you get back on the road safely and quickly. Enjoy your day!

January 06, 2021

Always a good experience here. The group is clean, courteous, timely and concerned with your satisfaction. They do a good job cleaning car and on service work. More

by Robma4137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business, we are thrilled that our team consistently provides you with top-notch service. Your support means a lot to all of at Lexus of Pembroke Pines!

January 06, 2021

Felt quite comfortable with salesperson. He worked with me and was very patient. He explained a lot of info to me. He was very kind and did not rush this senior citizen. Will recommend him to friends and f More

by KNETTE
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We strive to deliver a seamless and enjoyable sales experience and I am glad to see that Erik and Reinaldo both walked you through the process. Safe travels in your new vehicle!

January 06, 2021

It was a great experience for me, Irv Smith was very patient and took the time to inform me about the car. I am very happy I came to this location rather than the other ones. More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Sarah! We appreciate your business and are happy to hear that you had such a great experience working with Irv. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!

January 06, 2021

My friend took me to Lexus of Pembroke to lease a new vehicle. My sales person was Kham Alexander he made me feel welcome he answered all my questions being it was my first time leasing and he also gave More

by AFIA.HAMILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kham Alexander
Jan 07, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear that Kham was so helpful during your first leasing experience. Thank you for choosing Lexus of Pembroke Pines and recommending us to friends and family. We are grateful to have you as a customer and wish you safe travels in your new car!

January 05, 2021

I leased a NX300.Michele was very friendly and explained I leased a NX300. Michele was very friendly and explained all the specs of the car. She also worked the numbers in such way that I felt confident to More

by JSOTO17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus NX 300! We are so glad to hear that Michele provided excellent service and ensured that you drove home a satisfied customer. Thank you for choosing Lexus of Pembroke Pines!

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