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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,762 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,762 reviews

November 16, 2020

I leased 2 new ES 350 cars this past weekend. Working with Tom Abrahams, Darren Lusane and Marvens St. Jean was an absolute pleasure. They each get 5 stars. However, I didn't give the dealership 5 stars More

by Evictions lawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Nov 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your new Lexus ES 350s. While I'm very glad that you had a positive experience working with Tom, Darren, Marvens, and Reinaldo, I apologize that your vehicle wasn't better prepared before you drove home. I will pass this feedback along to the right people, and if there is anything that I can do to assist you, please let me know. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

November 16, 2020

You say what you mean and you mean what you say. VERY HONEST! Realiable! Best dealer I have ever worked with and I have been leasing vehicles for almost 40 years! Zee was terrific! More

by CAPTMIKENEMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

For you to say that Lexus of Pembroke Pines is the best dealership you've worked with makes our day. Thank you very much for sharing this feedback about your experience with Zee! We hope that you are enjoying your new vehicle.

November 16, 2020

Excellent service by the employees listed below my third Lexus bought at this dealer Most accommodating would not go anywhere else will highly recommend to others as always! More

by Bobby A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Mehta, Alan Mehta
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Hi Bobby - We are honored to have you as a loyal Lexus of Pembroke Pines customer! Thank you for supporting our team with such a kind review. Enjoy your day!

November 16, 2020

In my opinion this dealer has change for the worst, might be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance servi More

by JUAN.KESSRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Juan - I'm so sorry to hear that you were disappointed in your recent visit. Customer feedback is important to us and I'm wondering if you would be willing to share additional details of what happened here. If so, would you please give me a call when you have a free moment? Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 16, 2020

Excelente servicio, la atención fue muy rápida y eficiente en una hora estaba recojiendo mi carro del servicio. Todo el personal fue muy amable. Lexus Pembroke Pines es el mejor. More

by ALexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Alexa - Gracias por las palabras amables! Estamos muy orgullosos de nuestro equipo y es fantástico oír que tuvo una experiencia tan excelente trabajando con ellos. Apreciamos su negocio y le deseamos muchas millas felices en su vehículo! - Lexus of Pembroke Pines

November 15, 2020

I love Lexus of Pembroke Pines! From the day I purchased my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! More

by ms_valmyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your endorsement of Lexus of Pembroke Pines! We sincerely appreciate your business! Thank you for the review and have a great day!

November 15, 2020

Mario was extremely helpful with us and went over backwards to help in any way much appreciated. Also Amed rodriquez was very helpful as well. More

by Airjock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky mehta-finance 5 Stars, Mario F Padron, Jon Whitney
Nov 17, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to post about your recent visit to Lexus of Pembroke Pines! We're glad to hear that both Mario and Amed took care of you as it is our goal to provide great service. Hope to see you next time!

November 15, 2020

Girls in the entrance not so welcoming and the ones in pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: More

by Joanasofia_vega
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 16, 2020 -

Lexus of Pembroke Pines responded

We expect all of our guests to be treated with friendly, five-star service so I'm disappointed to read about your recent visit. I will share your feedback with my team so that we can deliver a better experience next time. Thank you for trusting us with your vehicle. Maggie Marinova - Client Relations Manager - 954-945-9239

November 15, 2020

I want to express my pleasure with my continued experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experi More

by Patbiekman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Siegel
Nov 15, 2020 -

Lexus of Pembroke Pines responded

Pat, thank you so much for being a customer of ours for the last 20 years. Beyond incredible! It means a lot to us here at Lexus of Pembroke Pines. Further, we appreciate your endorsement of John! We hope to see you again soon. Safe travels!

November 14, 2020

I already sent in my review but I had a problem with the I already sent in my review but I had a problem with the program. My technician is Andre Rust he is not only a gentleman but a great person my work i More

by MYNATI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
andre. Rust
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to assist you here, and we look forward to your next visit!

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