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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

November 14, 2020

I was made aware of trade in and new vehicle purchase options in an informed, clear manner. Always great dealing with Frank. I have leased or purchased multiple vehicles with him based on his professiona More

by Bzaltman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! Hearing that you have had such great experiences working with Frank made our day. We appreciate your business and are wishing you many safe and happy miles in your new vehicle! - The Lexus of Pembroke Pines team

November 14, 2020

Amazing professionalism and quick response time, this is by far the best dealership I’ve ever dealt with. I’m going to be buying a second car from them with service for sure More

by MLAUDADIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 14, 2020

Great service with a smile. Sammy is truly a pleasure to work with. Yajaira was patient and very thorough. I do wish Lexus would rethink the policy of ensuring safety features are part of the basic packag More

by KH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and kind review of Sammy and Yajaira! We appreciate this feedback as well. Enjoy your new vehicle! We hope for an opportunity to work together in the future at Lexus of Pembroke Pines.

November 14, 2020

This location was Very busy, but everyone I dealt with went above and beyond. I Felt comfortable as if I've known everyone there for years. More

by Cindylouhoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Your review made us smile! We are so happy to hear that you enjoyed working with our Lexus of Pembroke Pines team as much as we enjoyed working with you. Thank you for your business!

November 13, 2020

Not as professional as JMLexus. Salesperson left us sitting while he looked at my car and wasn’t able to give us figures without going to another computer without explanation. More

by MKRANTZLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mikhail Khalev
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rohan,
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We pride ourselves on our customer service and I'm so sorry that this wasn't reflected during your visit with us. This sounds like a training opportunity, but I will need some additional information about what happened here. If you're willing to speak with me about this further, would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

November 13, 2020

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

by RITZVILLE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of our service! We appreciate you taking the time to share this feedback and give a shout out to Jeremy. Enjoy your weekend!

November 13, 2020

Okay, I first thank a seller from another Lexus dealer who did not want to please me in the purchase of my dream car, so for that reason I came to quote to Pembroke Pines which I do not regret, the servic More

by DIANAJUDITHLUNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahaira
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Diana - We are very happy to hear that you received the excellent customer service you deserve from our Lexus of Pembroke Pines team. Thank you very much for allowing us the chance to assist you! We hope that you absolutely love your new vehicle.

November 13, 2020

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

by HSTEWART1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for choosing Lexus of Pembroke Pines for your auto needs. I appreciate you sharing this feedback about our service and facilities as we are always striving to improve the experience of our guests. Please give me a call if there is anything that I can do to assist you. Osiris Barcelo - Service Manager - (954) 443-2361

November 13, 2020

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. More

by carole november
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us, Carole! Thanks for posting about your recent service visit with our team member, John. We look forward to working with you in the future at Lexus of Pembroke Pines!

November 12, 2020

Un excelente servicio de parte de la señora financista,,YAHAIRA,,muy atenta ,muy profesional,excelente calidad humana al servicio al cliente.tiene un don profesional. More

by qcd841carlos gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahaira,departamento de finanzas,muy excelente servicio y atención.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia, Carlos! Estamos muy orgullosos de nuestro equipo, y las palabras acerca de Yahaira nos hacen sonreír. Apreciamos su apoyo y esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

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