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Lexus of Pembroke Pines
Pembroke Pines, FL
16,602 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,602 reviews
August 15, 2020
The dealership is fantastic the service department and Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock More
by GPREMOCK
Verified CustomerEmployees Worked With
August 15, 2020
Professional friendly, everyone was great. A clean environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter More
by dbh3313
Employees Worked With
Rodney Fuller
August 15, 2020
My service advisor, Carlos, is very professional and amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and servic amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and service. More
by linka.oliveras
Employees Worked With
Carlos from Service Department
August 15, 2020
Good service and my service provider Jeremy Rivera always satisfies me with his EXCELLENT customer service. Thank you very much. Kudos 2 jeremy Rivera. G always satisfies me with his EXCELLENT customer service. Thank you very much. Kudos 2 jeremy Rivera. G More
by Lreddick
Employees Worked With
August 15, 2020
Excellent place to do business. Friendly staff and the service is the best. I’ve been doing business with Lexus of Pembroke Pines for long time and the experience has been alway pleasant. service is the best. I’ve been doing business with Lexus of Pembroke Pines for long time and the experience has been alway pleasant. More
by Tamajon
August 14, 2020
Amed was incredibly helpful. He had all the answers. Any doubt I had he went out of his way. Definitely had an amazing experience with Lexus, and most certainly enjoying my car :) doubt I had he went out of his way. Definitely had an amazing experience with Lexus, and most certainly enjoying my car :) More
by Luzpereira1995
August 14, 2020
Smoothest experience at a dealer Alan was very communicative since the start of my inquiry on the set of vehicles that were available. He took his time to walk me around the lot, test Alan was very communicative since the start of my inquiry on the set of vehicles that were available. He took his time to walk me around the lot, test drive vehicles, and go over any questions I had. More
by oreo0111
Employees Worked With
Alan Mehta
August 14, 2020
For the first time since 2009 when I bought my first Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from t Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from the car system. I got a called from the Service Agent (Carlos) letting me know that the battery needed to change and that the cost was $212. I asked Carlos what about the sound system issue and he replied that without a new battery the service team could not check the sound system. This to me is horrible service! It’s horrible service because I should not have the need to purchase a new battery in order to check the lack of sound from the car hi-fidelity system. I did not purchase the battery from Lexus. I went to Advance Auto parts and bought a very good battery with a 3 year replacement warranty for $140.00 with installation. What really infuriates me is that now I need to go back to the dealer so that the service dept. checks the reason for the lack of sound of the radio. A real waste of time! This is why I’m extremely disappointed with the service I received from Carlos. My assigned Service rep is John Steigele who is a great service agent. Carlos is looking out for himself and how much money he can generate from a customer’s visit, instead of resolving the customer’s issue. I hope that when I go back to find out the issue with my car stereo, I don’t have to deal with Carlos. Respectfully yours, Mr. Melendez More
by AMIKEMV
Employees Worked With
Carlos from the Service Dept.
August 14, 2020
Best Product Specialist in the business Great Inventory, Best Prices and Mike Banko is the Best Product Specialist ever. Really knows his business. This is the 2nd New Lexus I have purchased Great Inventory, Best Prices and Mike Banko is the Best Product Specialist ever. Really knows his business. This is the 2nd New Lexus I have purchased in three years. I will purchase another new Lexus from this dealership for my wife in two more years. More
by Bill
Employees Worked With
