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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,097 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,097 reviews

September 25, 2020

Ada & Jacob are the best Lexus representatives you all have. Excellent duo and work hand in hand. They really care, loved working with them. Thanks More

by DANNYSANCHEZ24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ada, Jacob
Sep 25, 2020 -

Lexus of Pembroke Pines responded

Danny, thank you for taking the time to leave us a review! Ada and Jacob are both excellent members of our team at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

September 25, 2020

I like Pembroke Pines Lexus because they are very friendly and they make you feel at home. Rafael was my sales guy and he was very patient with me. Thank you! I love my NX 300! More

by NATHOWELL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad Rafael took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. Safe driving in your Lexus NX 300!

September 25, 2020

I had wonderful experience leasing my 3rd Lexus in Lexus @ Pembroke Pines. Process was easy and smooth. Highly Recommended. Otany Lacuna was my sales consultant and he was very helpful with all steps with t More

by Hendrina S. Callejas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Lexus of Pembroke Pines responded

Hendrina, thank you for the review! Otany is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly pass along your kind words. We are grateful for your returning business here, and we look forward to your next visit!

September 24, 2020

I love the car Lexus RX 350 2017 . And the color. The staffs are very friendly and ready to assist you with what ever you want . More

by Josephine
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Josephine - It makes us happy to hear that you love your 2017 Lexus RX 350 - congratulations! We appreciate this kind feedback about our team and are grateful that you trusted us with your business. Thank you!

September 24, 2020

Everything was prearranged before I got there and the deal went down exactly as we discussed. Very easy and it took me less than an hour to get my SUaV and be on my way. Thanks Fred. More

by miamigarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Pembroke Pines responded

It is great to hear that you had such a transparent and efficient purchase experience! Congratulations and thank you for taking the time to share. We hope to see you back at Lexus of Pembroke Pines!

September 24, 2020

Horrible service Honestly do not go there if you are Horrible service Honestly do not go there if you are looking for parts. They never listen nor do they ever comply with customer DO NOT WASTE YOU More

by Bisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the exceptional service we strive for here, and I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 24, 2020

Awful. I was told my 2018 Lexus IS is a cheap car and that is why it has a stench coming from my AC vent. I took my car in yesterday and they said they changed the filter and cleaned it. Today it still s More

by Meyerpeter Ashley
Recommend Dealer
No
Employees Worked With
Carlos Perez
Oct 09, 2020 -

Lexus of Pembroke Pines responded

We're known for performing meticulous service so it's hard to see this feedback. I am sorry to hear that you are still having issues with your vehicle's air conditioning vent. I'd like to step in here to assist you in taking care of these concerns. I will look for your contact information, however, please consider giving me a call at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 24, 2020

Excellent customer service. Sebastian in the service department is the best!!!! He goes over and beyond for his customers. Thank you for all you do. More

by DGOCHOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Sebastian! We are glad to hear that he continues to impress you during your service visits and we look forward to working with you next time!

September 24, 2020

I was quite satisfied with my experience at Lexus of Pembroke pines, I went for my nx300f routine service and ended up leaving with a brand new 2020es 350f thanks Patrick Hew.. More

by Aqlove6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new 2020 Lexus ES 350 F! We are proud to have earned your business and happy to hear that you are so satisfied with your purchase. Enjoy the new vehicle and we hope to see you again at Lexus of Pembroke Pines!

Sep 24, 2020 -

Aqlove6 responded

Thanks again...

September 24, 2020

Service agent John is the best. Knowledgeable, friendly, efficient and timely. Went out of his way to get me a loaner so my day wasn’t disrupted. Great experience. Already started looking into next lease. More

by rtrb17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that John earned your five-stars. We appreciate your business and are looking forward to working with you again at Lexus of Pembroke Pines!

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