Lexus of Pembroke Pines

15,000 mile service Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a thorough inspection of my car. They were clearly busy. I had no appointment, however, I didn’t have to wait long to see Ed, my service person. I went to the cafe to eat something and do some work. So happy they had sockets that I could use to charge my computer. Received the call that my vehicle was ready at the agreed upon timeframe. Collected a clean, washed and well serviced car. More

First time lease. It is the first time I lease a car and I couldn’t be happier with the experience. I was the last costumer there (after hours). With that said, the ass It is the first time I lease a car and I couldn’t be happier with the experience. I was the last costumer there (after hours). With that said, the associates who assisted me were patient, courteous and profesional. I feel confident with the deal I got thanks to the sales associate who assisted me, he educated me in the process while working with me to fit the needs of what I was looking for. I definitely recomend this dealership and the associate who assisted me. More

Scott is excellent I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is h I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is honest and caring More

customer service Considering this experience with my 2019 lease i think i will return to buying THE SERVICE WAS EXCELLENT NOTHING TO COMPLAIN ABOUT. I WILL DEFINITELY Considering this experience with my 2019 lease i think i will return to buying THE SERVICE WAS EXCELLENT NOTHING TO COMPLAIN ABOUT. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE More

Excellent Mohammed was very atttentive from the beginning, he always responded my request fairly and worked hard to get me the deal i wanted. Thank you very muc Mohammed was very atttentive from the beginning, he always responded my request fairly and worked hard to get me the deal i wanted. Thank you very much again More

Less than a satisfied customer Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was c Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was contacted by the Lexus Finaincial Services inquiring what my plans were with my next lease/purchase from Lexus Pembroke Pines. The representative "Geroge" was very professional and determined to honor my request with my next lease and went the extra mile to contact the sales department of Lexus Pembroke Pines to convey my expectations. To my dismay i lett there feeling overwhelmed, confused with my transaction.I knew there would be an increase from my 2016 lease to a new 2019 lease but because several of excellent custormer geared lease programs were no longer available my once all inclusive was now al le carte. Thus increasing my monthly payment drastically and limited the selection from the fleet of cars to choose. I was told i had reach the level of " Loyalty Customer" humm sillly me think now i have some real negotiations power. But this only proveded a slight discount from the bottom line price but because the old "customer geared" programs were no longer available i basically paid what what wasto be expected if i was just a new lease customer. I'm baffled as to why my salesman and the finance office thought i has previously put down $2000 when it was only $600 and me thinking being a Loyalty Customer there would be no morney down required or the most $600 as previously paid. I also wanted to keep the leasing term to 27 months but becuase i didn't put the $2000 down i'm now stuck with a 42/44 month lease (mind you this is after a creit report pull) I'm sure was a score of 800 if not more I felt as though i was handled like the nostalgic used car salesman. Prior to this experence i hightly recommeded to my friends, colleague and family that leasing is the way to go, but this one left a sour taste in my mouth so i think it's probably best to go back to buying and close this chapter. More

Great Sales Consultant Our Sales Consultant is excellent. He spent the time necessary to sell us the car we desired when we walked through the door. He continues to provide Our Sales Consultant is excellent. He spent the time necessary to sell us the car we desired when we walked through the door. He continues to provide us with A1 service. More

Mohammed was very polite and extremely helpful. He made sure to get exactly what we were looking for with no complications. I would recommend Mr. Yousuff to everyone! He made sure to get exactly what we were looking for with no complications. I would recommend Mr. Yousuff to everyone! More

Great service I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. She really made it a great experience and took the time to educate me on little things I didn't know. She really made it a great experience and strongly recommend her. Thank you for your great service!!! More

Flat tire Overall a positive experience both the people were extremely friendly resourceful and efficient.... I had a nail in my tire which was done with utmost Overall a positive experience both the people were extremely friendly resourceful and efficient.... I had a nail in my tire which was done with utmost efficiency and quickness More