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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,795 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,795 reviews

April 22, 2024

Pines Lexus really keeps customer satisfaction at the forefront of their business model and the staff certainly exemplify this ethic. Otany takes great care of me every time I come in. Otany is a real p More

by DONGILLETT46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that our team, especially Otany, has been able to provide you with such great service at Lexus of Pembroke Pines. We strive for customer satisfaction and it's wonderful when we hit the mark! Thanks for your support.

April 22, 2024

We just got our car from this Lexus dealer location, Erik and MO were very attentive to our requirements and helped us get our new car. Thanks for making our experience very professional and getting us the More

by hala2sof
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Erik and Mo were able to assist you in finding your new car at Lexus of Pembroke Pines. We appreciate the recommendation, and we hope you enjoy driving your new vehicle!

April 22, 2024

Making the decision of trading my 2021 4Runner for a full electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before More

by Lizet.vargas06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaasiel Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dozer Kocsis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Lizet, we're overjoyed to know that Kelsey was able to assist you in making the switch to an electric vehicle at Lexus of Pembroke Pines! Your feedback is greatly appreciated and we hope you enjoy your new ride!

April 21, 2024

I recently had the pleasure of purchasing a car from Lexus Pembroke Pines, and I simply cannot speak highly enough about the exceptional service provided by Kawain Swaby. He went above and beyond to ens More

by LAHERATANIA081
Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that you had an outstanding experience with us at Lexus of Pembroke Pines! It's wonderful to see how much you appreciated Kawain's efforts. Enjoy your new car and thank you for choosing us!

April 21, 2024

Jose Amaro is professional honest and courteous advisor the reason i go to this dealer More

by YPKATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're elated that Jose has earned Lexus of Pembroke Pines your confidence! Thank you for the 5-star review. Until next time!

April 21, 2024

Very friendly customer service was amazing very tentative to what you need what you looking for More

by MsTee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Apr 22, 2024 -

Lexus of Pembroke Pines responded

This is the kind of feedback we work hard for at Lexus of Pembroke Pines. Thank you for the 5-star review!

April 21, 2024

Despite the occasionally long wait times, Jose consistently delivers exceptional customer service. He takes the time to address all my inquiries and ensures that his clients are well taken care of More

by kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose's exceptional service has made a positive impact on your experience at Lexus of Pembroke Pines, despite the wait times. Thank you for taking the time to share this feedback!

April 21, 2024

Great service - great commitment to excellence -listens to customer - may not hear but tries to provide - why I came back and renewed my lease More

by MILBECK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Milbeck, we're delighted to know that you've had a great experience with our team at Lexus of Pembroke Pines. We always strive for excellence and customer satisfaction. Thank you for choosing us again!

April 21, 2024

The service area bloated the maintanance report. My vehicel did not require the maintenance items reported. Either the technican was blind or done on purpose. The service advisor was not cooperativ More

by MARKSINGHPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Amaro
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Mark, I'm sorry to read about your recent experience with our service department. We aim for transparency and accuracy in all we do, so it's concerning to see this feedback. It sounds like there may have been a misunderstanding or miscommunication here that I'd like the opportunity to address directly. Please reach out at your earliest convenience so we can discuss this further and work towards a resolution together. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 21, 2024

My service advisor Jose Amaro was great. Professional, friendly and knowledgeable. He had my car service completed and the time promised! More

by KEVIND1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Hi Kevin - We're glad to know that Jose was able to provide you with great service at Lexus of Pembroke Pines. It's always our goal to complete work in a timely manner! Thanks for the positive feedback.

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