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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,744 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,744 reviews

January 29, 2024

Our salesperson Yomar was nothing but amazing! !! So Pleased!! I will definitely be back to him. I had a very unpleasant experience at JM Lexus and Yomar made us feel very comfortable and was so pr More

by Rebecca Baez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Lexus of Pembroke Pines responded

Rebecca, we're delighted to know that Yomar provided you with such an amazing experience at Lexus of Pembroke Pines! We appreciate your kind words and look forward to assisting you again in the future.

January 28, 2024

A little bit disorganized, construction didn't help, slow not too much interest in clients. More

by Andrzej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Lexus of Pembroke Pines responded

Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to get in touch directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 28, 2024

Experience was smooth and handled professionally. Was able to negotiate sale as well as trade-in in a decent amount of time. More

by HEH715
Recommend Dealer
Yes
Employees Worked With
Dayron Armenteros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel
Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know your experience at Lexus of Pembroke Pines was smooth and professional. We always aim for efficient negotiations, so it's great that we hit the mark with you! Thanks for sharing this positive review.

January 28, 2024

Good customer service, workers there are very professional. The waiting time is the only inconvenience. More

by FRITZAJ2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know you found our team at Lexus of Pembroke Pines professional. We're always working on improving wait times, so thank you for bringing this to our attention!

January 28, 2024

I had a great experience and I’m satisfied with the service I received. Thanks More

by CURRGOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 29, 2024 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you. Thank you from all of us here at Lexus of Pembroke Pines!

January 28, 2024

Marvens has helped me through this entire lease buyout process for the past month. He was extremely patient and allowed me the time to explore my options extensively. He was never pushy and I’m so appreci More

by Kihicks102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Marvens was able to assist you throughout your lease buyout process at Lexus of Pembroke Pines. We always aim for a pressure-free experience while exploring all options, so it's great to see we hit the mark with you!

January 28, 2024

I came into the dealership to test drive a NX250 model as I liked them but had never driven one before, He was very nice and helpful. He did not pressure me he was very pleasant. More

by JUDITURNERSHORTALL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a pleasant and pressure-free experience during your test drive at Lexus of Pembroke Pines. We always aim for our customers to feel comfortable while exploring their options. Thanks for the positive review!

January 28, 2024

My service advisor was very professional he explained everything that needed to be on my I was in and out in no time Thanks Jose great job sir More

by CMILJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose provided you with such professional service at Lexus of Pembroke Pines! It's great to see your visit was efficient and informative. Thanks for the positive feedback!

January 28, 2024

Worst service, didn't wash car, didn't give a thorough diagnosis. A shame. Always loved my Midwest service. Moving here has been disappointing in terms of quality service. More

by JOHNSONTISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Mar 15, 2024 -

Lexus of Pembroke Pines responded

John, I'm sorry to read about your disappointment with our service. We aim for excellence in all we do and it sounds like we fell short during your visit. Your feedback is valuable as it helps us improve where necessary. Please feel free to reach out so that we can discuss this further and work towards a resolution together. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 28, 2024

I am not happy with the service experience I've had! I definitely feel as though once I purchased the car, the level of enthusiasm and readiness to help depleted drastically...very disappointing from Le More

by BELLA.CYLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darren Lusane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Lexus of Pembroke Pines responded

Bella, I'm really sorry to learn about your disappointment with our service. We aim for consistent and enthusiastic support before, during, and after the purchase process. It's clear we've fallen short in this instance. If you're open to discussing this further so we can understand how best to improve moving forward, please reach out directly at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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