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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,526 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,526 reviews

January 06, 2024

Excellent experience, Jeff was very professional and attentive to what our car needed. Service didn't take too long. Overall very satisfied. More

by GINA5545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent experience with Jeff at Lexus of Pembroke Pines! Our team always aims for professional and attentive service. Thanks for the review. We appreciate it!

January 06, 2024

Wonderful new cars & used cars. Alon is the best Salesman Guy you can work with. Great guy for helping you pick out whatever car you want, he’s real nice sweet person. I would go ba More

by Nyia S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Nyia, it's fantastic to know that Alon provided you with such great service at Lexus of Pembroke Pines. We're here for any future car needs you might have!

January 06, 2024

Nothing professional, she doesn't help in the negotiations, and i saw her making faces behind the customers back. More

by Yureisys
Recommend Dealer
No
Employees Worked With
Lorena Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Jenoure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Lexus of Pembroke Pines responded

Your feedback is concerning to receive. We strive for professionalism and respect in all interactions with our customers, and I'd like to learn more about this situation so that I can address it with my team promptly. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 06, 2024

Best in town! ! Alejandro was amazing and they help me to get my dream car! Thanks More

by ccgp375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We are thrilled to hear that Alejandro helped you get your dream car! Thank you for choosing Lexus of Pembroke Pines.

January 06, 2024

Dulce is professional, was a pleasure to work with and she definitely fought to come to a reasonable agreement, would recommend her! More

by Felicia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Felicia, we're so glad to know that Dulce provided you with such a positive experience at Lexus of Pembroke Pines. We appreciate your recommendation and look forward to serving you again in the future!

January 06, 2024

Very good experience. Highly professional people to do business with. Exceptional, smooth buying process. Recommended. More

by ISRAELORTET
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had a smooth buying experience with us at Lexus of Pembroke Pines. Your recommendation means the world to our team! Safe travels in your new vehicle.

January 06, 2024

It’s overall sad that I as a customer am forced through this route to get the attention of management, because I can’t get a call back from their improperly trained staff. This Lexus dealer truly has the w More

by SMADAN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Lexus of Pembroke Pines responded

I'm really sorry to read about your experience. We strive for top-notch customer service and it's clear we've fallen short here, especially with regards to communication. I understand how frustrating this must be and would like the opportunity to make things right. Unfortunately, I cannot locate contact information without a first and last name. If you are willing, please reach out to me when you are available. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 05, 2024

Richard was very helpful to my father and I. I appreciate his patience and helping us find the best option for purchase. Thank you for all your help. It was a smooth and great experience. More

by Medjine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Richard was able to assist you and your father in finding the best option at Lexus of Pembroke Pines. It's great to hear about your smooth experience with us! Thanks for sharing this review.

January 05, 2024

Service was good , but too much people at same time. I felt they were rushing me. When I was able to speak to the person in charge of my car, it was in such a hurry. Overall sevice was good and quick. More

by C.Simo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know that you found our service at Lexus of Pembroke Pines to be quality and timely. We are sorry if it felt rushed — we'll work on ensuring a more relaxed atmosphere for all our customers in the future. If there's anything else you'd like to add, please feel free to reach out. Thanks again!

January 05, 2024

After getting into an accident, this team helped me feel confident that everything will be okay. And it was! My car was repaired beautifully. I was informed of every step. Pick up was smooth! I will definit More

by OTHERFRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney, Collision Dept oversaw my cars repairs.
Jan 05, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines was able to assist you during such a stressful time and ensure your car was repaired beautifully. We appreciate the recommendation! Safe travels ahead!

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