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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,764 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,764 reviews

January 22, 2024

Michele was great, however when I went to pick up the car I had to wait almost 2 hours to see finance. Furthermore than another 40 to see insurance. Very disappointing and made my experience retrieving the c More

by JASONPSALSTEIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Lexus of Pembroke Pines responded

Jason, I'm sorry to read about the long wait times you experienced during your visit. We strive for efficiency and it sounds like we fell short in this instance. Your feedback is valuable as it helps us improve our systems and processes. Please know that Michele, Gabriel, and the rest of our team are here to assist with any further needs or concerns you may have - don't hesitate to reach out! Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 22, 2024

Excellent service, friendly staff and pick up and delivery was on time , will definitely recommend them More

by TRAJERJAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent experience with our team at Lexus of Pembroke Pines. Your recommendation means a lot to us! Safe travels and we'll be here if you need anything else in the future.

January 21, 2024

Eli was extremely helpful and patient as my car went from possible repair to totaled. More

by BILLJERVEY
Recommend Dealer
Yes
Employees Worked With
Eli
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Thank you for reviewing Eli and Lexus of Pembroke Pines! We're thrilled you had a 5-star worthy experience. Safe travels!

January 21, 2024

Great service provided by Cesar B. Everything went smoothly and as promised. No hidden fees or agenda. More

by MVP23MJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Alberts
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Cesar provided you with great service and a smooth experience at Lexus of Pembroke Pines! Thanks for having confidence in us to get the job done right!

January 21, 2024

EXCELLENT SERVICE AS ALWAYS. I always feel valued as a customer. Lexus of Pembroke Pines is the best. 😊 More

by CNICHOLE2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike salesman and Jose service
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you always feel valued when visiting us at Lexus of Pembroke Pines. Thanks for the review and your continued support!

January 21, 2024

Israel was super amazing, patient, great customer service experience. He cares about me, called me like 2 days later to ask if I needed help, but all ok. I’m super happy with my new car. All the staff from L More

by Jany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayron Armenteros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Rigaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Jany, we're so glad to know that Israel and the rest of our team at Lexus of Pembroke Pines provided you with a great experience. We hope you continue enjoying your new car!

January 21, 2024

I am glad that I was at Lexus of Pembroke pines with my cousin brother and a Costco,True car and other companie also recommended this dealership. ERIC ESTRELLA AND OTANY LAND Kazi in financing was great h More

by linamultani
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Kazi
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Lina, we're glad to know that you had a memorable experience with Eric, Otany and Kazi at Lexus of Pembroke Pines. We appreciate your recommendation! Enjoy your new car!

January 21, 2024

The Service Staff at Lexus of Pembroke Pines is knowledgeable and friendly. I highly recommend them for servicing your vehicle. More

by davidmlong1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jan 22, 2024 -

Lexus of Pembroke Pines responded

David, we're delighted to know you had a positive experience with our service staff at Lexus of Pembroke Pines. Thanks for recommending us!

January 21, 2024

Great customer service! Jose was especially good and helpful with my car. Very good service. More

by LISAGSTEINBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José amaro
Jan 22, 2024 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are happy to see this wonderful feedback! Thank you!

January 21, 2024

Jefferey is an amazing advisor. Very knowledgeable and Made the entire visit very smooth. Thank you. More

by FAIZAN.KAMDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We appreciate your business and your review! Thanks from the Lexus of Pembroke Pines Team!

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