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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,795 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,795 reviews

June 09, 2025

The entire experience was poor, from the salesperson deliberately hiding issues with the car to the dealership not honoring the details of the warranty that they sold. If I could return the car and get More

by A1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Morales, Jorge (Finance), Afraz (Service)
June 09, 2025

The reduce personnel on weekends makes routine oil change a 4hrs staying at the dealer waiting for the car. More

by ECHEVACASA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Amaro
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback. We apologize for the wait time during your visit to Lexus of Pembroke Pines and appreciate your patience. We're working on improving our weekend staffing to enhance customer experience in the future!

June 09, 2025

Although we did not end up purchasing a vehicle we greatly appreciated Kawain’s time and attention to our search for our next vehicle. We will definitely be back to make a deal another time. More

by TEETIME808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines! We're glad to hear Kawain provided great service during your vehicle search. We look forward to welcoming you back when you're ready to make a deal!

June 09, 2025

Great Customer Service at Lexus of Pembroke Pines it’s been my experience over the years. More

by DRILOU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Batista
Jun 10, 2025 -

Lexus of Pembroke Pines responded

We are so happy that our Lexus of Pembroke Pines team earned your 5 stars. Thanks for your business!

June 09, 2025

Excelente atención de parte del vendedor señor Rafael Genoa , muy amable y respetuoso, excelente trato More

by BMPerez
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia con Rafael en Lexus of Pembroke Pines. Nos alegra saber que ha recibido un trato amable y respetuoso. Esperamos verle de nuevo pronto!

June 09, 2025

Excelente el servicio. La atención y profesionalismo de Alex Whitmon no es algo que se vea mucho últimamente. Los felicito More

by VICENTEDELIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia con nosotros en Lexus of Pembroke Pines. Nos alegra saber que Alex brindó un servicio excepcional y profesional. Apreciamos mucho sus felicitaciones!

June 09, 2025

Excellent service, one of the best location the staff are very professional always making sure customers are satisfied More

by claudine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Claudine, thank you for the kind words! We're delighted to hear that our team at Lexus of Pembroke Pines provided excellent service. We appreciate your support and look forward to serving you again!

June 08, 2025

Sofia and Marlon were easy to work with. They helped get us the car we wanted at the price we wanted. They didn’t force us into something that we did not want and they let us know which were More

by MALU5157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with Sofia and Marlon at Lexus of Pembroke Pines! We're delighted to hear they helped find the perfect vehicle for your family without any pressure. Enjoy your new car, and we appreciate having you as a customer!

June 08, 2025

Poor Service Took long time to fix. Too much waitting. Also, Super over priced. Replace key after-market for around $300, but here it's charged $980 + Tax. More

by Nickykim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

I am very satisfied and appreciated the service given by the Pembroke Pines Lexus dealership. Special thanks to Mr. Tom Abrahams the salesman who works things through with me and the entire team . More

by ednerjoseph105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Lexus of Pembroke Pines responded

Joseph, we're delighted to hear that Tom and the team at Lexus of Pembroke Pines provided you with excellent service. Thank you for sharing your experience!

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