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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,810 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,810 reviews

September 30, 2023

Andres was extremely helpful and timely in getting back to me and following up when I was looking at a car on the website. I purchased my Lexus sight unseen and he had to go the extra mile to take video, p More

by Janice.whorton
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Janice, we're delighted to know that Andres went the extra mile for you at Lexus of Pembroke Pines. It's great to see his dedication and follow-up impressed you! Enjoy your new Lexus!

September 30, 2023

Patricia Trujillo kept me informed about my Cars Process while it was in the shop for repairs!! She is the Best! Very Happy with her service to me! Excellent Employee!! Deserves A Bonus! More

by NY77FLYGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Trujillo
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Patricia provided excellent service and kept you informed throughout the repair process at Lexus of Pembroke Pines! Your feedback is much appreciated, and we'll be sure to pass along your kind words!

September 30, 2023

It appears there have been turnovers in the service department that have impacted the overall experience in a negative way that I’ve enjoyed for 15 years. More

by BILLMC01
Recommend Dealer
No
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read that your recent experiences with our service department haven't lived up to the standard you've come to expect from us over the years. We understand how important consistency is, especially when it comes to customer service. I'd appreciate a chance to discuss this further and see what we can do about improving your future visits. Please feel free to reach out at any time - Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 30, 2023

Everything was well discussed and my wife and I were very pleased with the process of purchasing the car More

by Pierre R Romain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Pierre, we're glad to know you and your wife had a positive experience at Lexus of Pembroke Pines. We strive for smooth transactions like yours. Enjoy the new car!

September 30, 2023

It was a pleasure dealing with Jose. He is courteous, attentive and effective. Thank you Jose for always providing excellent service! More

by eburca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose has provided fantastic service at Lexus of Pembroke Pines! Thanks for sharing this positive feedback!

September 30, 2023

Unreliable source. Swindled me into a deal without letting me know all the details. Ran my credit without permission. A+ for her persuasive skills. Gave me a very BAD d More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Llorens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Paul
Oct 06, 2023 -

Lexus of Pembroke Pines responded

Ashley, I'm sorry to read about your experience. It's important for us that our customers feel informed and comfortable with any decisions made during their visit. We'd like the opportunity to discuss this further and address any concerns you might have - please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 30, 2023

Andres Gutierrez was great to work with for my 5k mile service. He was professional and set reasonable time expectations. My vehicle was ready when he said it would be. The vehicle was returned to me serv More

by johannaperez29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Johanna, we're delighted to know that Andres and our team at Lexus of Pembroke Pines provided you with a great service experience. We strive for professionalism and efficiency in all we do. Thanks for the positive feedback!

September 30, 2023

The experience at Lexus of Pembroke Pines was amazing like always, no complains. francesca and Gaetano are real professionals. They made me feel welcome and accommodated everything I asked for. I truly More

by GINNY C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Ginny, we're delighted to know that Francesca and Gaetano provided you with an amazing experience at Lexus of Pembroke Pines! Thank you so much for the recommendation. Enjoy your new ride!

September 30, 2023

I pulled up to Lexus of Pembroke Pines, and was greeted by Edgar, I was skeptical at first, if I could afford a Lexus and let Edgar know how I was feeling. He responded “ no problem, let’s see what we can More

by geller.blake80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Edgar was able to assist you in finding the perfect Lexus for your needs at our dealership. It's wonderful hearing about how he turned a potentially stressful situation into a positive experience! Enjoy your new ride and welcome to the Lexus of Pembroke Pines family!

September 30, 2023

Lexus of Pembroke Pines is very attentive and responsive to solving my car problems. With John's retirement, Juan Correa handled my tire issue very well. More

by psfalcone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines, especially Juan, was able to assist you with your tire issue. We appreciate the positive feedback and look forward to serving you in the future!

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