Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,137 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your ...
Contact Dealership
View Awards
Today: 9:00 AM - 9:00 PM Closed Now
View All Hours

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 17,137 reviews

October 21, 2023

Patrick was amazing and knowledgeable, the sales manager was amazing as well. A very friendly staff and calming atmosphere. More

by thamarrepaulino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Lexus of Pembroke Pines responded

Thamarre, we're honored to know that Patrick and our team at Lexus of Pembroke Pines provided you with an amazing experience - Your words encourage us to keep it up. Thanks for your kind review!

October 21, 2023

Good customer service! ! Repaired my GS to perfect condition very happy.. I will do business again. More

by mixupj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney M.
Report | Print
Oct 22, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your top-notch service experience at Lexus of Pembroke Pines! We can't wait to assist you again down the road!

October 21, 2023

Jorge Leon should be fired. Worst customer service. So rude. No idea how to do his job. An embarrassment to Lexus. His condescending attitude is prejudice at best. More

by GERI2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michele Alter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Wirshing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Pembroke Pines responded

We're really sorry to read about your experience, Geri. We take pride in our customer service and it's clear we missed the mark during your visit. I'd like to personally look into this matter, so please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Oct 30, 2023 -

GERI2 responded

I called you Lynn the next day. Surprise surprise no return call. You must work in Pembroke Pines!

October 20, 2023

Amazing 🤩 always helps me with whatever I need definitely love all the help they give me for my car More

by jennycastro03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan correrá
Report | Print
Oct 20, 2023 -

Lexus of Pembroke Pines responded

Jenny, we are thrilled to hear that you had a great experience at Lexus of Pembroke Pines! Providing an excellent customer experience is our number one priority so it is fantastic to hear how helpful you found our team to be. We are here for you and all of your future servicing needs!

October 20, 2023

Good service. However, The previous visit my floor mat was not secured. This last time I asked them to secure it and gave back to me loose. I had to go back in and More

by beby657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfa
Report | Print
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for the inconvenience with the floor mat. We'll make sure to pay closer attention to these details in your future visits to Lexus of Pembroke Pines. Thanks for bringing this matter to our attention!

October 20, 2023

Buying a car is never fun , but Julio was a great person throughout the process. He listened to me, I never felt pressured, he was a pleasure to work with. More

by LSUNDERMIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Julio made your car-buying experience enjoyable at Lexus of Pembroke Pines. It's great to learn you felt heard and not pressured during the process. Thanks for sharing!

October 20, 2023

I would recommend the dealership to friends, family, acquaintances and others. Service consultant is excellent. More

by VASCON_J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Oct 23, 2023 -

Lexus of Pembroke Pines responded

It's great to know you'd recommend Lexus of Pembroke Pines! We're glad our service consultant provided an excellent experience. Thanks for the review!

October 20, 2023

I’ve been having a pleasant experience with my dealer. An amazing customer service every time. Happy to use and recommend this dealer.! More

by BONIFADE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Report | Print
Oct 23, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you've had a pleasant experience with us at Lexus of Pembroke Pines! Your recommendation means the world to our team. Thanks for sharing your thoughts. We look forward to serving you again in the future!

October 20, 2023

My wife and I were thankful for his patience and helpfulness. We were skeptical of doing long distance business, but Darren Lusane was helpful and made us feel comfortable. More

by EDWARDBUTZKE
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moez Sachedina
Report | Print
Oct 20, 2023 -

Lexus of Pembroke Pines responded

Edward, it's great to know that Darren was able to make your long-distance transaction comfortable and easy at Lexus of Pembroke Pines. We appreciate the positive feedback!

October 20, 2023

Michele was great. She made my life very easy at a very busy time. I am grateful for her attentiveness and communication. More

by AJSMALLSLAW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Michele was able to make your experience at Lexus of Pembroke Pines a smooth one, especially during a busy time. Thank you for acknowledging her efforts and communication skills!

1
...
535
536
537
...
1714