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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,141 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,141 reviews

October 19, 2023

The dealership has a number of professional employees who are great at their customer service responsibilities. More

by AALSTAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team at Lexus of Pembroke Pines! We strive to provide top-notch customer service. Thanks for the review!

October 19, 2023

Retrieval after servicing took twice the time, unnecessarily. They were unable to locate some of the cars???? More

by pierrela
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Nov 01, 2023 -

Lexus of Pembroke Pines responded

Pierrela, I'm sorry to read about the delay in retrieving your car after servicing. This is not typical of our process and we apologize for any inconvenience caused. We assure you that we will work to improve our practice in the future. If there is anything more we can do to assist you, please feel free to reach out directly. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 19, 2023

Recibi una atención muy profesional. Todos los trámites se hicieron rápidamente y quedé muy satisfecha con mi primera experiencia en ka Lexus. More

by ivettelamarche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Acosta
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

Ivette, gracias por compartir su experiencia con nosotros en Lexus of Pembroke Pines. Nos alegra saber que ha quedado satisfecha con nuestro servicio y rapidez. Disfrute de su nuevo Lexus!

October 19, 2023

This is not the Lexus of Pembroke Pines I once knew . The focus is clearly on sale only and not the customer. U guys need to do better More

by WINDWARDSHOPPERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lexus of Pembroke Pines responded

We're sorry to read that your recent experience didn't live up to the high standards we set for ourselves. Our goal is always customer satisfaction and it's clear we missed the mark this time around. We'd appreciate an opportunity to learn more about what happened so we can improve moving forward, please reach out when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 19, 2023

Sebastian mejia nos atendió muy profesionalmente quedamos muy felices con el servicio muchas gracias 🙏 amén More

by OLUCIAPHOTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian mejia
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

Nos alegra saber que Sebastian y nuestro equipo en Lexus of Pembroke Pines pudieron ayudarle! Gracias por su amable reseña, Lucia. Disfrute de su semana!

October 19, 2023

Jose is always extremely professional, offers great customer service and is always helpful. Thank you so much. More

by lourdesdav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose's professionalism and customer service made a positive impact on your experience at Lexus of Pembroke Pines. Thank you for the great review!

Oct 22, 2023 -

lourdesdav responded

lourdesdav@hotmail.com

Oct 22, 2023 -

lourdesdav responded

🙌🏽💖

October 19, 2023

Excellent service! ! Yomar was very kind and explained everything to us very easily, making the process very quick. I love my new car. Recommended 100% More

by Wendy Portal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

Wendy, we're delighted to know that Yomar provided excellent service and made your experience at Lexus of Pembroke Pines a smooth one. Enjoy the new car, and thank you for recommending us!

October 19, 2023

Amed was very nice. If he didn't know the answer to something he went and asked, which I appreciate it. I’m a little disappointed in the financing department, because I More

by lmalonso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lexus of Pembroke Pines responded

Thanks for sharing your feedback with us. It's great to hear that Amed went the extra mile and ensured all of your questions were answered. We apologize for the mishap you faced in the finance department, however, and are relieved you got the price you wanted in the end. Please let us know how our team at Lexus of Pembroke Pines can further assist you in the future, and enjoy the ride!

October 19, 2023

Everyone was extremely helpful . .They got me my new car quickly and easily…love my new car More

by RLJMIL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We appreciate your business and it means so much that you are a happy customer. Thank you from everyone at Lexus of Pembroke Pines!

October 18, 2023

IPEMBROKE PINES SERVICE DEPT. Jeff is an excellent service advisor. He is very professional, knowledgeable and personable It is always a pleasure working with him. I think Lexus More

by Marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff pembroke pines service advisor
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Oct 19, 2023 -

Lexus of Pembroke Pines responded

Sonia, we're delighted to know that Jeff provided you with such excellent service at Lexus of Pembroke Pines! Thanks for your kind words and the 5-star rating. We look forward to your next visit!

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