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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,863 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,863 reviews

September 16, 2023

Fred is the best sales person. His professionalism and energy are staying on the highest level. The whole team of Lexus of Pembroke Pines up to the Top Managment is amazing. I More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Fred and our team at Lexus of Pembroke Pines made your car-buying experience a memorable one! We strive for professionalism and top-notch service. Thank you so much for the kind words. We'll be here if you need anything in the future!

September 15, 2023

Julio is attentive, detail-oriented and really listens to the customer. Great experience buying my Lexus! More

by griselmartinez16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Lexus of Pembroke Pines responded

Grisel, we're delighted to know that you've enjoyed working with Julio at Lexus of Pembroke Pines! We hope you enjoy your new vehicle!

September 15, 2023

Rafael has excellent customer service and he is very professional and courteous. Rafael’s knowledge of the RX and other Lexus is extraordinary and care to inform you to the last detail is impressive. More

by Alba Delgado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Lexus of Pembroke Pines responded

Alba, we're delighted to know that Rafael's expertise and professionalism made your experience at Lexus of Pembroke Pines a memorable one. We appreciate your feedback!

September 15, 2023

Andre was very professional and helpful, not sure yet what’s happening to my car, but it’s only a year old so I am hoping the issues can be sorted and fixed More

by DEELEE2822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre hurst
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback! Andre and our team at Lexus of Pembroke Pines are dedicated to providing professional service. We're on it, working hard to sort out the issues with your car as quickly as possible.

September 15, 2023

Melissa Ho and Tom Abrahams are the absolute best! First-rate customer service. Thank you! More

by NMILANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for leaving Melissa, Tom, and the Lexus of Pembroke Pines team a five-star review! Your kind words made our day.

September 15, 2023

The Representatives in the different departments do not communicate. Overall Service slow and terrible too More

by kvharrigan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your experience. We aim for seamless communication and efficient service across all departments, so it's disappointing to learn we didn't meet those expectations during your visit. If you're open to discussing this further, please reach out directly at a time that suits you best. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 15, 2023

The entire experience from the time we arrived at Lexus, to the time we left with a new car, was over 7 hours. That's too long! Having said that, everyone we encountered was friendly and courteous. More

by horace.derrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for the lengthy process you experienced during your visit. We strive to provide efficient service while maintaining our commitment to friendliness and courtesy, so we'll definitely take this into account moving forward. If there's anything else you'd like to discuss or any other concerns, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 14, 2023

Jose is a great service rep. He explains everything in a way that is meaningful and not too technical. I highly recommend him More

by henrysuarez750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Sep 14, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Jose's service was helpful and informative. Your recommendation means a lot to us here at Lexus of Pembroke Pines!

September 14, 2023

Awesome like always, my car is always in and out and treated with care love this location More

by Gonzalez.silvia0696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Lexus of Pembroke Pines responded

Thank you for stopping by to support our Lexus of Pembroke Pines team with this review!

September 14, 2023

My service writer Juan is great and so is service manager Camara Thank you friends More

by consulting001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I thought my service guy was Juan but did no see his oic
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Sep 15, 2023 -

Lexus of Pembroke Pines responded

We are happy to hear about your positive experience with our team! Thank you for choosing Lexus of Pembroke Pines and for sharing your support. Drive safely!

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