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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,848 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,848 reviews

September 03, 2023

Arrived with no appointment but was taken care of quickly. I waited for about an hour but was comfortable in the waiting area. More

by DLNZELAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that you had a comfortable and efficient experience at Lexus of Pembroke Pines. We always strive for quick service even without an appointment!

September 02, 2023

I worked with Andres recently on my last visit and it was a truly amazing experience. The compassion he demonstrates for his customers is truly heartfelt and warming. He maintains a true customer focused dem More

by Justin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Gutierrez, Jose Camara
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

Justin, it's fantastic to know that Andres provided an exceptional experience for you at Lexus of Pembroke Pines. We appreciate your kind words and look forward to assisting with any future vehicle needs!

September 02, 2023

I did not receive an explanation of why my driver door panel had water in it. My passenger door lock is still not functioning consistently More

by NPANDYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Sep 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about the issues you're experiencing with your vehicle. We strive for clear communication and it seems we've fallen short in this case. I'd like to personally assist you in understanding these problems better, as well as finding a solution for them. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 02, 2023

Friendly and no nonsense experience. No complaints. My sales person was attentive at al times. The finance manager was transparent and agreeable. More

by JBLECLAIR67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a friendly and straightforward experience at Lexus of Pembroke Pines. Our team always aims for transparency and attentiveness, so it's great to see that reflected in your visit. Thanks for the positive feedback!

September 02, 2023

I am into my twenty fourth year of doing business with Lexus of Pembroke Pines. John Steigele is predominantly the reason why. He excels in the ability to deeply connect with and nurture each of his clien More

by NIMETPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're truly grateful for your long-standing relationship with us at Lexus of Pembroke Pines! It's wonderful to know that John has been a significant part of your journey. We'll certainly miss him, too, but we promise to continue providing the same level of service you've come to expect from us. Thank you so much for sharing this heartfelt review!

September 02, 2023

Wait time is extremely long, misinformation provided, and when call backs are expected, they are never received. Meaning that customer must be constantly calling to get updates. More

by fiallo.myrna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Sep 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to see such a low rating from one of our customers. We strive to provide clear updates and timely service, and it's disappointing that this was not your experience. I would appreciate the chance to clear things up and learn how we can improve for next time. Please consider reaching out directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 02, 2023

Darren provided me with world class service and I highly recommend his services. He ensured my process went smooth and swiftly. More

by jamesfrye11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Darren provided you with top-notch service at Lexus of Pembroke Pines. Thanks for the recommendation, and we look forward to serving you again in the future!

September 01, 2023

Best dealership with the most awesome service advisor Jose Amaro he always is willing to assists and follows up More

by josetitoamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

Josetito, we're delighted to know that Jose provided you with top-notch service at Lexus of Pembroke Pines. Thanks for your review and support!

September 01, 2023

Great Service! The team at Pembroke Pines is wonderful and very helpful! Marlon and Moez are wonderful! More

by paolita63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Marlon and Moez provided you with great service at Lexus of Pembroke Pines. Thanks for the shout-out!

September 01, 2023

Quick and easy. Richard is the consummate professional and make the entire process seamless. My 5th car from there More

by ojirau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Richard made your car-buying process seamless at Lexus of Pembroke Pines. Thank you for choosing us again, and we look forward to serving you in the future!

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