Lexus of Pembroke Pines

I am highly disappointed in the services that I received here. First, extremely long wait time. secondly, the service guy was rude. Third, after finally receiving my car the car wasn’t washed after they tol here. First, extremely long wait time. secondly, the service guy was rude. Third, after finally receiving my car the car wasn’t washed after they told me the car is being washed now and it should be out soon and to make matters worse the guy left his lunch bag in my car! Was he eating in my car instead of washing it? I brought it to the service directors attention and he was very apologetic and sweet. Then I had to wait an additional 1hr to get the car washed after waiting 3 1/2 hrs! They obviously dropped the ball! I hate how the service guy (the one who files the paperwork) treated me as if I was not a valued long standing customer! To be honest I get way better treatment at lexus in Greensboro NC. The employees at Pembroke Pines lexus are more concerned about who’s wearing the best designer belt VS how they treat the customers who are paying car notes to afford them the luxury of those designer belt. Al I’m saying is when I come to get a service treat me with respect and show me that you care about me as a customer. The same effort y’all put in selling a car is the same effort I’m expecting when I come in for a service. Thanks! More

Zee earned my business by being kind and in contact with me all threw the phone, I was looking for a LX 600 and no one close by Coral Springs had the exact one, I was looking for. I told him which one I wan me all threw the phone, I was looking for a LX 600 and no one close by Coral Springs had the exact one, I was looking for. I told him which one I wanted, they got it within a month and as soon I got the email, I called and made a deal over phone and drove down and picked the vehicle, Zee kept to his words, very helpful and Fast 💨 I recommend him to anyone who wants , Great Service and also Great Price!! More

Great Personal Service as always. Jose Amaro is the service guy of the year. thank you!!! Jose Amaro is the service guy of the year. thank you!!! More

Excellent service! Definitely will recomen Edgar he’s very knowledgeable and was able to answer all my questions. Definitely will recomen Edgar he’s very knowledgeable and was able to answer all my questions. More

Great experience ! !! Thank you so much !!! They are the best !!!!! It’s was amazing work !! Thank you so much !!! They are the best !!!!! It’s was amazing work More

no this dealer has been very bad with me my wife has been waiting for more than a month for a car to arrive they tell you a lie that it will arrive today and it does not arrive very bad misinformation waiting for more than a month for a car to arrive they tell you a lie that it will arrive today and it does not arrive very bad misinformation More

Fred Carey is an excellent salesman. He has a great personality and compassion for a person I highly recommend. He has a great personality and compassion for a person I highly recommend. More

My experience was terrific. They provide a professional and efficient service and everyone is friendly and kind. They provide a professional and efficient service and everyone is friendly and kind. More

My experience with Brian was fantastic! He was attentive to my questions and had a quick follow up for all my needs throughout the two week duration that I was using their service. He is ve He was attentive to my questions and had a quick follow up for all my needs throughout the two week duration that I was using their service. He is very professional and knowledgeable. I would definitely go back there for service again. More

I just bought the car on Sunday and I’m already frustrated! Very unorganized between departments. frustrated! Very unorganized between departments. More