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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,840 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,841 reviews

August 27, 2023

Andre is the best advisor! They did an amazing job with my car getting service More

by JANICEFISHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Aug 28, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Andre and hope to see you again at Lexus of Pembroke Pines!

August 27, 2023

High quality service, my manager Alon was so attentive to small details. I highly recommend this dealer. Professional job. Thank you very much. More

by MALEKSEI7772
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a high-quality service experience with Alon at Lexus of Pembroke Pines! We appreciate your recommendation and thank you for choosing us.

August 27, 2023

He has been very professional and helpful. He was very attentive for my concerns and He answered all my questions to my satisfaction. More

by JFT
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

We're glad to know our team at Lexus of Pembroke Pines was able to provide you with stellar care. Thanks for the positive review!

August 27, 2023

The coordinator is not professional, kind of rude , they destroyed my cars interior with some camical or something while unclogging my moon roof drains , 2000 dollar job and those stains are permanent and t More

by farahnazch77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Lexus of Pembroke Pines responded

This review is very concerning to read. We take claims like these very seriously, and I assure you that we would never intentionally damage a customer's property. I apologize for any lack of clear communication on our end here and would appreciate an opportunity to speak with you so I can properly address these concerns. Please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 27, 2023

Almost all of my experiences with this dealership have been great. My most recent experience, which involved the purchase of my lease vehicle, was not the best. I have been very happy with the car and tho More

by FLLKEVIN
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience and for the confusion regarding the price of your lease buyout. We strive for transparency in all our transactions and would never intentionally mislead or take advantage of one of our customers. It's clear we let you down, and I want to see what I can do to make things right. Please don't hesitate to reach out directly so I can address these concerns. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 26, 2023

Excellent experience, very professional, helpful with every question and able to handle with my schedule. Lorena was very emphatic and I m proud of her services. More

by daymendez71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Lorena provided you with an excellent and professional experience at Lexus of Pembroke Pines! We appreciate your kind words and look forward to your next visit!

August 26, 2023

The best in south Florida fully recommend to all my friends and all the people More

by GBUSUTIL305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

We appreciate the recommendation! Thanks for trusting Lexus of Pembroke Pines with your business!

August 26, 2023

Satisfied with the service. I have more confidence in the repair at the dealership as wwll More

by djoclarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

Thanks for leaving Lexus of Pembroke Pines a five-star review! We are thrilled to hear you are satisfied with our services. See you next time!

August 26, 2023

Super quick service, Lorena is amazing, very profesional , she’s someone you can trust. Finance dept not pushy at all More

by Yanet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Pembroke Pines responded

Yanet, we're delighted to know you had a great experience with Lorena at Lexus of Pembroke Pines. We always aim for professionalism and trustworthiness in our service. Thanks for your review!

August 26, 2023

Juan my service advisor was great and very helpful. The whole process was easy and quick More

by nsulsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 28, 2023 -

Lexus of Pembroke Pines responded

We are glad to hear that Juan took excellent care of you. Thank you for choosing Lexus of Pembroke Pines!

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