Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,601 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,601 reviews

August 01, 2023

Very poor communication between the diferent departments. I received many weekly emails, calls, texts about the termination of my lease even after I pleaded with them to stop. The persistence really took More

by Pj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I prefer not to name an employee
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience with our communication, it's clear we've missed the mark. We strive for accuracy and efficiency in all areas of our service, so this is concerning to see. I'd like to personally look into this matter and ensure that any issues are promptly addressed. Please reach out at your earliest convenience so we can discuss this further - Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 01, 2023

great service. My stairs perdí Erik was great found the car I wanted at a reasonable price More

by uspropertyservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

We are happy to hear that Erik and the team gave you a positive experience! Thank you for choosing Lexus of Pembroke Pines and for sharing your support. Safe travels ahead!

August 01, 2023

Alejandro Burgos was very professional and a pleasure to deal with. I was vey happy with both the personal service and the service on the vehicle. More

by GERDYLEMOINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Burgos
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Alejandro provided you with a professional and pleasant experience at Lexus of Pembroke Pines. Thanks for the positive feedback!

August 01, 2023

This dealership is immaculate customer service is exceptional. I always recommend it to anyone looking for top-of-the-line service. More

by PATRICEDUHANEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

Patrice, we appreciate your high praise for our team at Lexus of Pembroke Pines! Thanks for recommending us and sharing your positive experience.

August 01, 2023

Seems that everyone is interested in ripping you off. Everyone there is a shark looking to make a buck. More

by Santiago Freire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

Santiago, I'm sorry to read about your experience. We aim for transparency and fairness in all our deals, so it's concerning to see this feedback. If you're open to discussing this further, please reach out directly as we'd appreciate the opportunity to understand more about what happened here. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 01, 2023

Great salesman and so is his team. Highly recommend him as a salesman. Will return More

by jazzyj33127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

Thank you for recommending the Lexus of Pembroke Pines Team! We're grateful for all your support!

Aug 02, 2023 -

jazzyj33127 responded

Yes you can respond

August 01, 2023

Andres Vergara is a very professional sales manager to deal with. He is very responsive and honest.. More

by hhadjimiry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

We're elated that Andres has earned your confidence! Thank you for leaving Lexus of Pembroke Pines a fantastic review!

July 31, 2023

Gonzo was GREAT! !! Thanks. You guys are the best. Every one was sooo friendly. GO LEXUS!!!! More

by gstraight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

Thanks so much for the rave review of Gonzo and Lexus of Pembroke Pines! We appreciate your enthusiasm.

July 31, 2023

Very professional and excellent. The workers are super friendly and always willing to help. I am very happy with my Lexus. More

by GLORIAMATEO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Report | Print
Jul 31, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for reviewing Lexus of Pembroke Pines! We are thrilled to hear that you always enjoy working with our team. See you next time!

July 31, 2023

Promised to have car ready in 1. 5 hours,wasn’t ready until 2 hours and the car was dirty even though I was told it will be washed…. Not happy with the service and the request service More

by mtj60
Recommend Dealer
No
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We strive for prompt, thorough service and it's clear we fell short during your visit. I understand how frustrating this can be and would like the opportunity to make things right. Please consider reaching out to me directly so we can discuss this feedback further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

1
...
554
555
556
...
1661