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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,836 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,836 reviews

August 25, 2023

seems like instead of finding a solution Jeffrey just wanted to sell me a new tire. More

by ewiewall
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Lexus of Pembroke Pines responded

I apologize that you had such a negative service experience. I can assure you that we only recommend work that we feel is in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. I would appreciate the chance to speak with you directly to see how we can help improve your 1-star rating. Please call me at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 25, 2023

Adeel Sadiq is professional, incredibly knowledgeable and very patient. I traded my car and Adeel assisted me with every detail with the process. He went above and beyond to make my Lexus experience comfort More

by Doreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Lexus of Pembroke Pines responded

Doreen, we're so glad to know that Adeel provided you with such a seamless experience at Lexus of Pembroke Pines. We hope you continue to enjoy your Lexus NX! Thanks for the review!

August 25, 2023

Service was excellent as always! They addressed and fixed the issues I was concerned about. More

by vanessaruizmsw@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Aug 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We hope to see you back again at Lexus of Pembroke Pines!

August 24, 2023

Always receive the best customer service here. Mellissa Ho is an incredibly knowledgeable advisor and is very thorough regarding not only inspections but also communicating updates/feedback. More

by TERRATECHINTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ho, Mellissa
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you've consistently received top-notch service at Lexus of Pembroke Pines. Mellissa's dedication and expertise are indeed a great asset to our team! Thanks for the review, we appreciate your support. Safe travels until next time!

August 24, 2023

Nathan and Sammy are two great guys who only want to make the best deal for you. More

by DANNYMFERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Lexus of Pembroke Pines responded

Thank you for this positive feedback and shoutout to Nathan and Sammy. I'm wondering if you rated us 3 stars by mistake. If there is anything I can do to assist you or improve your experience, don't hesitate to get in touch. Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 24, 2023

I loved my experience at this location. Nick was super helpful and knowledgeable. I would definitely recommend. More

by WHIZCUZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a great experience at Lexus of Pembroke Pines! Thanks for the shout-out about Nick's helpfulness and knowledge. We appreciate your recommendation!

August 24, 2023

Nathan was awesome great to talk and work a deal with. Overall great experience with him. More

by DANNYMFERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Nathan and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 24, 2023

Great customer service . Always courteous and pleasant. Takes excellent care of your vehicle. Would recommend to everyone. More

by altheabuckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Aug 25, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a great experience with us at Lexus of Pembroke Pines! Your recommendation means the world to us. Safe travels and see you next time!

August 24, 2023

Nick is my super hero! I live in Virginia and had been trying to find my Lexus since June 6, 2023. Needless to say I was discouraged. I knew I had a trip planned to Flori More

by darceldiva4christ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

It's fantastic to know that Nick was able to help you find your dream Lexus ES 350! We're glad the process was easy and memorable for you at Lexus of Pembroke Pines!

August 24, 2023

I worked with Mikhail on 2 leases and 1 purchase. He is very friendly, knowledgeable and patient. Everything has always gone smooth. I highly recommend Lexus of Pembroke Pines. More

by VARGASBCDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema Urbina
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that your experiences with Mikhail and our team at Lexus of Pembroke Pines have been smooth and satisfactory. We appreciate the recommendation! Enjoy your new vehicle!

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