Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,178 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 17,178 reviews

October 02, 2023

Courteous and efficient service. Manager is a good listener and resolved all my issues in a timely manner as well as made necessary recommendations. Staff was polite, helpful and res More

by phoenixs90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot think manager’s name was Mr Morales
Oct 03, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines was able to provide you with a courteous and efficient service. We always strive for the best customer experience, so it's also great to hear your issues were resolved promptly! Thanks for sharing this positive feedback with us!

October 02, 2023

This dealership is amazing they would frequently send you reminders about bringing your vehicle for servicing. The staff there are very polite and cordial to the customers. The Servicing team are knowledgeab More

by RCODRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you've had a positive experience with our service team at Lexus of Pembroke Pines. We always aim for thoroughness and politeness, so it's great to see this reflected in your feedback! Thanks for the review.

October 02, 2023

Over the past 3 years, I have always received exceptional customer service. Erik is extremely knowledgeable, professional and helpful. I would recommend Erik and Lexus of Pembroke Pines to my family and frie More

by SHELLYH1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that you've consistently had great experiences with Erik and our team at Lexus of Pembroke Pines over the years. Thank you for recommending us, we appreciate your support!

October 02, 2023

Competent. Efficient. Reasonably quick. Good experience. No negatives to speak of. Typical dealer interaction and vehicle knowledge. More

by JWEIDENER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know you had a good experience at Lexus of Pembroke Pines. We strive for efficiency and competency in all our interactions. Thanks again!

October 02, 2023

Service was good. Received car back same day. Jose was was attentive to the issues. More

by ps8181
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Thanks for the review! We appreicate the kind feedback about Jose and hope to see you again at Lexus of Pembroke Pines!

October 02, 2023

From start to finish, the process was smooth. Service manager provided a detailed review of the cost and provided me with a loaner. More

by alenhernandez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Lexus of Pembroke Pines responded

Alen, we're glad to know your experience at Lexus of Pembroke Pines was smooth from start to finish. We always aim for transparency and convenience with our services. Thanks for the positive review!

October 02, 2023

I waited two and a half hours and no one told me my car was ready. More

by CAROLCUELLAR260
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lexus of Pembroke Pines responded

Carol, we are deeply sorry for any lack of communication you experienced here. We know that our client's time is valuable, so it is concerning that we have fallen short. We hope to have the opportunity to improve your experience next time. Please reach out if you would like to discuss this further. Osiris Barcelo - Service Manager - (954) 443-2332

October 01, 2023

Always a great experience, from the interaction with my sells person through the service guy I love coming here More

by JEANMELISSA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Jean, we're delighted to know you always have a great experience at Lexus of Pembroke Pines. We appreciate your support and look forward to seeing you next time!

October 01, 2023

Excellent customer service,I worked with Zee & he’s a true professional from start to finish. More

by KSBCTR
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Pembroke Pines responded

It's wonderful to hear you had a stellar experience working with Zee here at Lexus of Pembroke Pines. Thank you for sharing your feedback with us, we appreciate your support!

October 01, 2023

My vehicle was misplaced and standard service took over 2 hours and half. Was promised email copy of paperwork for maintenance provided on the vehicle, yet still have not received 2 weeks later. More

by shum.daisy.ds
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience. Misplacing a vehicle and delayed paperwork is not the standard of service we aim for. I understand how frustrating this must be, especially when you're still waiting on that email copy of your maintenance records. Please reach out so we can rectify this situation as soon as possible. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

...
555
...