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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,159 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,159 reviews

September 29, 2023

Michael is the best salesmen @lexus! He is the only person I deal with when purchasing a vehicle. He aways quickly gets back to me and makes the process very easy. If you’re looking for More

by kellythompson.717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franny, Jose
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Kelly, we're delighted to know that Michael has been the ideal salesperson for you! Thank you for being a Lexus of Pembroke Pines customer. We appreciate your loyalty and look forward to assisting you again down the road!

September 29, 2023

Very helpful and welcoming. he was able to answer all questions and even went and got my vehicle More

by MARTAVIA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
Oct 02, 2023 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are thrilled that our team was helpful and took excellent care of your vehicle. Until next time!

September 29, 2023

Appointment was kept. I was out in the time the service advisor promised. My appointment was for an oil change. More

by kojac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correra
Oct 02, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that your service appointment went smoothly and on time at Lexus of Pembroke Pines. Thanks for trusting us with your oil change!

September 29, 2023

I was in and out with a new Lexus. Khalid Dahir and his business manager Moez made purchasing a new vehicle experience seamless. They provided detailed information for me to make my More

by TUSAM.EWU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Khalid and Moez made your car buying experience seamless at Lexus of Pembroke Pines. It's great to see you're happy with your new Lexus! Thanks for the review, we appreciate it - and enjoy your new ride!

September 29, 2023

Buying a car from Pembroke Lexus is the most unpleasant experience I have had in my new car buying history. More

by GOLFERJW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Font Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Font Rodriguez
Oct 06, 2023 -

Lexus of Pembroke Pines responded

We're truly sorry to hear about your experience. We strive for a smooth and pleasant car-buying process, so it's disappointing to learn we didn't meet those expectations this time around. I'd appreciate the opportunity to discuss this further with you if you could reach out directly at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 28, 2023

That morning, I suddenly without any warning, had a dead battery. Car was towed to the dealership with me riding shotgun. When we arrived at the dealership, Anthony, my service advisor, immediately took c More

by ROZSTEVENSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Sep 28, 2023 -

Lexus of Pembroke Pines responded

Roz, we're so glad to know that Anthony was able to assist you efficiently during your unexpected visit at Lexus of Pembroke Pines. We appreciate the kudos and are here for any future needs!

September 28, 2023

Julio was the opposite of a high pressure used car salesman! He listened to what I said I'd be interested in and didn't drag out the process simply to keep us talking. The offer and acceptance proce More

by dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Julio was able to provide a smooth and efficient car-buying experience for you at Lexus of Pembroke Pines. We appreciate your feedback about the customer service, as we always strive for improvement. Thanks so much for rating us with five stars!

September 28, 2023

Attention to detail and made entire process simple and convenient. Staff were very helpful and professional More

by JLAFFTER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines made your experience simple and convenient. Thanks for highlighting their professionalism and helpfulness!

September 28, 2023

It was a good experience but the sales rep forgot to disclose somethings regarding the car that we bought like the car key was broken we found out when we got home. More

by MBASTIEN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edson Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for any oversight regarding the car key. We strive to provide complete transparency at Lexus of Pembroke Pines, so we'll make sure this is addressed with our team. Please feel free to reach out to me directly for further assistance. Thank you, Lynn Gonzales - Customer Relations Manager 954-381-7993

September 28, 2023

Lexus of Pembroke Pines has been our dealer for purchasing four cars and they have good reputation. More

by karymiami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Lexus of Pembroke Pines responded

Thank you for stopping by to share your experience with Lexus of Pembroke Pines! We look forward to our continued relationship!

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