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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,840 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,841 reviews

August 12, 2023

I must say thanks to John for taking care of my car service and it is running really good and I truly appreciate him. John is a real people person and let me feel as if I am his only client. Again many More

by secul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 14, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that John provided excellent service and made you feel valued at Lexus of Pembroke Pines. We appreciate your kind words, and we'll make sure they reach him! Safe travels in your well-serviced car!

August 12, 2023

Eid is a true gentlemen, an excellent proffesional very knowlegable and always has the customers best interest in mind. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

Aaron, we appreciate your kind words about Eid and his professionalism at Lexus of Pembroke Pines. We're glad to know he was able to assist you!

August 11, 2023

Great service advisor, Melissa Ho! Always makes the service experience excellent. She is always honest and truthful! More

by Paula.randazzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 14, 2023 -

Lexus of Pembroke Pines responded

Paula, we're delighted to know that Melissa has been providing you with excellent service at Lexus of Pembroke Pines. Honesty and transparency are important to us! Thanks for your feedback.

August 11, 2023

The wait time for the maintenance was TOO LONG and the maintenance was not even completed! More

by fiallo.myrna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Aug 24, 2023 -

Lexus of Pembroke Pines responded

We strive to deliver timely and thorough service so it's very disappointing to receive this feedback. I am so sorry for any delays and oversight on our end, and I'd like to do what I can to make things right. If you're willing to speak with me, please reach out at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 11, 2023

El vendedor fue extremandamente Profesional el ambiente super cool volvere de seguro los recomiendo 100 More

by YANNALUIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Lexus of Pembroke Pines responded

Gracias por su recomendación y sus amables palabras sobre nuestro equipo en Lexus of Pembroke Pines. Tenemos ganas de verle de nuevo por la próxima!

August 11, 2023

Everyone made me feel comfortable and answered all my questions about my purchase. Everyone was very nice and approachable More

by Liline
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Lexus of Pembroke Pines responded

Liline, we're glad to know our team at Lexus of Pembroke Pines made you feel comfortable and answered all your questions. Thanks for the stellar review!

August 11, 2023

Terrible experience in last oil change. The charged more than was provided in a written estimate. Refused to believe us twice and had to wait on hold for 25 mins for a service manager wh More

by hfahmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Camara
August 11, 2023

Overall the service was good and on time. It would have been good if an explanation of other services were provided. For example next oil change and/or other maintenance. More

by ecamacho55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback, and we're glad to know you found our service timely at Lexus of Pembroke Pines. We'll take note of your suggestion and hope to have the opportunity to give a more detailed explanation at your next visit.

August 11, 2023

Very easygoing atmosphere was great, bought a car and was very happy! Thank you for a wonderful experience! More

by DEBRSANCHEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

Deb, we're delighted to know you had a wonderful experience at Lexus of Pembroke Pines. Enjoy your new car and thank you for the positive feedback!

August 10, 2023

Very busy Very professional, Kind, helpful, patient ,understanding. Make you as comfortable as they can. More

by dennismusgraves
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Service department
Aug 11, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you found our team at Lexus of Pembroke Pines professional, friendly, and helpful. We always aim for a comfortable experience for all our customers, and we are glad that we could deliver that. Thanks so much for the positive review!

Aug 11, 2023 -

dennismusgraves responded

You're welcome ,I just hope you give Jose the credit he deserves, thank you. I don't see his name in service department.

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