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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,831 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,831 reviews

August 04, 2023

Como siempre superan las expectativas, Sebastián super atento educado y preocupado por dar el mejor servicio.. el Mejor dealer en la ciudad. More

by JLCMALPICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 08, 2023 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia positiva con nosotros! Nos alegra saber que Sebastián y el equipo pudieron superar sus expectativas. Esperamos verle nuevamente en Lexus de Pembroke Pines!

August 04, 2023

The staff at Pembroke Pines Lexus are very Professional, Friendly and knowledgeable about the work that they do. More

by dawnlawrence317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team at Lexus of Pembroke Pines! We're glad to know you found us professional, friendly and knowledgeable. Thanks for the review!

August 04, 2023

Worst customer service ever. The workers know nothing even when my husband called to see if our vehicle was ready. Our service rep was impossible to get a hold of. Can’t wait unt More

by Lanica_88
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro
Aug 07, 2023 -

Lexus of Pembroke Pines responded

Lanica, I'm sorry to read about your experience. It's clear we fell short in providing the level of service you expected and for that, we apologize. We would like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 04, 2023

The dealer promised our car to be delivered for pick up in 4-5 days. This is why we agreed to purchase it when it was not actually there in the location. This turned out to be over a 3-4 week period of wai More

by DIANE.RAUDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Hew
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lexus of Pembroke Pines responded

Diane, I'm truly sorry to read about your experience. It's never our intention to mislead or inconvenience our customers and we apologize for the delay in delivering your car. We value you as a loyal customer and would like to make things right. Please reach out so we can discuss this further at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 04, 2023

Jose is great always provides great customer service and advise. Professional and top-notch . He's great More

by sdub1966
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose provided top-notch service during your visit at Lexus of Pembroke Pines. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

August 04, 2023

The best service, good people, good car. I will recommend to all my friends and family. More

by ZEEVLIPA
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lexus of Pembroke Pines responded

Here at Lexus of Pembroke Pines, we are always thankful for positive feedback from our customers. Thank you for your business and support.

August 03, 2023

I have bought 5 Lexus from Alex Whitmon, The level of personalized service is amazing , extremely professional. Going to a car dealer can be EXTREMELY stressful, but not with Alex at Lexus of Pembroke P More

by Isabelvirginia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Lexus of Pembroke Pines responded

It's fantastic to know that Alex has consistently provided you with excellent service at Lexus of Pembroke Pines. We appreciate your loyalty and recommendation! Enjoy your new Lexus!

August 03, 2023

Very efficient no problem took care of what was needed explain everything the time wait wasn't bad at all More

by BIMINIBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you found our service efficient and satisfactory at Lexus of Pembroke Pines. We always aim for clear communication and timely results. Thanks for the review!

August 03, 2023

It is pleasure doing shopping at your facility very helpful I a will recommend to all my families and friends good job More

by ELSA.NAPOLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Lexus of Pembroke Pines responded

Elsa, we're delighted to know you had a positive shopping experience at Lexus of Pembroke Pines. Thank you for recommending us to your family and friends!

August 03, 2023

Nicholas honored the deal negotiated over the phone to the penny. He also delivered everything promised. More

by RA_SHARMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Lexus of Pembroke Pines responded

We're glad to know Nicholas was able to honor your deal and meet your expectations at Lexus of Pembroke Pines. Thanks for the positive feedback!

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