Lexus of Pembroke Pines

The Collision Center had my car for 8 weeks. During a rain storm, the interior carpet got wet. They had to remove both seat belts (not sure why since they did not give me any info), they put b During a rain storm, the interior carpet got wet. They had to remove both seat belts (not sure why since they did not give me any info), they put both seat belts back on twisted. I had to bring it back and they fixed the driver seat belt but not the passenger seat belt. Careless work! More

I brought in my car for the new second key, which I never received. The place is dirty, and very nasty. After an hour and a half for a simple key, when I left the heat was set on full blast so I came back an received. The place is dirty, and very nasty. After an hour and a half for a simple key, when I left the heat was set on full blast so I came back and they reset it and tested the key. Then when I got home, I looked at the key and it was not the same as the other one I already had. I called and called and finally got the service manager who told me about the third piece. No one there was interested in the extra piece for the key and when I talk to the service manager we figured it out at that time. I asked him when I got there. I showed him that extra third piece and he said don’t worry, put it in your pocket but the communication between client and staff is at zero. now my air-conditioning is not working well ever since for some reason, they turned my heat on full blast, which had nothing to do with why I was there, which was just to pick up a long overdue second key, which Lexus and the dealership did not give me a time of purchase. I can go on and on but it’s not worth it from sales person down to service, etc. More

La experiencia y la calidad de atención fue excelente 👌, lo recomiendo 100% , Lexus of Pembroke Pines es magnífico. Gracias. lo recomiendo 100% , Lexus of Pembroke Pines es magnífico. Gracias. More

An amazing experience. Everything was settled in advance and we were in and out in no time. Our sales person, Eid, was very nice, friendly and honest. Its how car buying Everything was settled in advance and we were in and out in no time. Our sales person, Eid, was very nice, friendly and honest. Its how car buying should be. More

The staff were friendly respectful and courteous and also were knowledgable. I was happy with the service i Got. were knowledgable. I was happy with the service i Got. More

Erik found the right car that I wanted and Dayton helped me make it possible’s. Great job guys me make it possible’s. Great job guys More

John my service advisor always delivers excellent customer service with each visit. He communicated with me from beginning to end of my visit. customer service with each visit. He communicated with me from beginning to end of my visit. More

Maintenance report said battery was good. . The next day I had the battery tested because I had to jump start the vehicle. I notice two weeks prior to this service the battery did seem a lit . The next day I had the battery tested because I had to jump start the vehicle. I notice two weeks prior to this service the battery did seem a little weak. I don’t think the battery was ever tested at Lexus More

It was hard to navigate the dealership as it was under construction; however, everything worked out well. construction; however, everything worked out well. More

Excellent service! Juan was very attentive to my concerns and took the time to explain what was happening with my vehicle. Thanks Juan! Juan was very attentive to my concerns and took the time to explain what was happening with my vehicle. Thanks Juan! More