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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,795 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,795 reviews

July 18, 2023

Service representative handled everything well. Everything was done professionally and efficiently. I appreciate the attention and time given to my car and service. More

by JBRID21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa Ho
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Jul 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback! We're glad to hear that our service representative provided professional and efficient service. Your satisfaction is important to us, and we appreciate your support. Have a great day!

July 17, 2023

Courteous and professional, they were able to find the vehicle I wanted and delivered as promised. More

by alicia1227
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Lexus of Pembroke Pines responded

Thank you, Alicia, for leaving Lexus of Pembroke Pines a five-star review! We are so glad our team delivered a great experience. Congrats on the new ride!

July 17, 2023

muy buena tension, respuesta en corto tiempo, problema resuelto. bateria mal estado, fue reemplazada enseguida. saludos More

by ROMANROS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro, servicios tecnicos
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Jul 18, 2023 -

Lexus of Pembroke Pines responded

Muchas gracias por la reseña acerca de nuestro equipo aquí a Lexus of Pembroke Pines!

July 17, 2023

Lexus of Pembroke Pines is a great dealership with a fantastic staff and an ample selection of vehicles to satisfy all tastes ! More

by SERRANOLIVEMUSIC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma and Ed
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Jul 17, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're glad to hear that you had a positive experience at Lexus of Pembroke Pines. Our team works hard to provide excellent service and a wide selection of vehicles. Drive safely, and we hope to see you again in the future!

July 17, 2023

Really bad customer service skills, will not return to this desler, after Treatment from Ottany More

by JBARRIOS1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Otany Lantigua
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Lexus of Pembroke Pines responded

Customer service is our priority so it's very disappointing to receive this feedback. I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 17, 2023

Very proactive individual . Julio was on top of every aspect of the transaction , from where and when my SUV would arrive from the ship all the way to the delivery of the vehicl More

by vivianchocron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Lexus of Pembroke Pines responded

Vivian, we're so glad to hear that Julio provided you with such attentive service throughout your transaction. Thank you for choosing Lexus of Pembroke Pines! Enjoy your new SUV!

July 17, 2023

I am so pleased and happy with the experience! . Our sales consultant Alex Whitmon was amazing! We learned so much about the Lexus brand with him and he was very efficient and honest with closing t More

by ROSANALOPEZ030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Whitmon and Hotniel Crespo
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Jul 17, 2023 -

Lexus of Pembroke Pines responded

Your review makes our day! We're overjoyed Alex could be the ideal salesperson for you and offered expertise that helped make your experience fantastic. Hotniel will also definitely appreciate the shout-out. Safe travels from the entire Lexus of Pembroke Pines Team!

July 17, 2023

Nathan was extremely helpful. He was attentive and understanding. We were fortunate to get a very good deal with his help. Those at the dealership were pleasant but it seemed a bi More

by Peter D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Leon
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Jul 18, 2023 -

Lexus of Pembroke Pines responded

Peter, thank you for your feedback. We're glad to hear that Nathan provided helpful and attentive service during your visit. However, we apologize if the finalizing of your purchase was confusing. We appreciate this information as it helps us improve our processes moving forward. If there is anything more we can do to assist you or address any concerns, please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 17, 2023

service rep Jax was a wonderful help throughout my repair process, thank you so much! :) :) :) More

by DEVON1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jax
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Jul 18, 2023 -

Lexus of Pembroke Pines responded

We're thrilled Jax could hit the mark with fantastic service! Thank you for choosing Lexus of Pembroke Pines, Devon!

July 17, 2023

Alex is always kind, knowledgeable and helpful. I only go to him when i’m in the market for a new Lexus. In fact, he has helped me with my last four leases! I trust what he says and that’s BIG in c More

by SB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Lexus of Pembroke Pines responded

Thank you for the kind words! We're so glad to hear that Alex has been consistently helpful and trustworthy during your visits. We appreciate your loyalty, and we look forward to assisting you with any future Lexus leases. Have a great day!

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