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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,626 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,626 reviews

May 17, 2023

It was very amazing meeting the team and getting to k ow each and everyone More

by JOHNWB8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Pembroke Pines responded

John, we are so happy to hear you enjoyed your time with the Lexus of Pembroke Pines team. Come back anytime!

May 17, 2023

I was treated so kindly here. It was not our intention to purchase a car on that day, but we ended up buying as we got a great deal and excellent customer service. Cesar was atten More

by stephoniphilia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Pembroke Pines responded

Congrats on your new vehicle! We are thrilled to hear that Cesare was attentive and ensured you felt confident in Lexus of Pembroke Pines. Your five-star review is appreciated by us all!

May 17, 2023

My experience was wonderful! I’m very happy. The reputation at Lexus of Pembroke Pines precedes them — I drove 45 minutes to buy a car there even though there’s one in Fort Laude More

by ANNAMARIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Pembroke Pines responded

Your review is music to our ears! We're overjoyed our team demonstrated our commitment to exceptional service and made your and your mom's experiences outstanding. Thank you for making the trip to work with us at Lexus of Pembroke Pines. Safe travels in your new ride!

May 17, 2023

This dealer is great. I have been using them for a long time and they have always provided great customer service and assistance. More

by JOHNSONMEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 17, 2023 -

Lexus of Pembroke Pines responded

It's wonderful to hear you've trusted our team at Lexus of Pembroke Pines with your vehicle for some time now. We appreciate your loyalty and are glad you've found our customer service and assistance to be consistently great. It means a lot to us that you took the time to share your experience. See you soon!

May 17, 2023

The dealer had 8 weeks to order the parts for my hitch to have it ready when I got there. They ordered the parts two weeks ago. I live four and half hours away. I don’t want to have to come back down here to More

by JCPILOT9359
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier
May 25, 2023 -

Lexus of Pembroke Pines responded

I am very sorry for any miscommunication on our end. I understand how frustrating it must be to wait for parts to arrive, and I apologize for any inconvenience this has caused. Due to supply chain issues, there has been a problem with all manufacturers getting parts, including Lexus. We're very sorry for the delay and would be happy to discuss this with you directly so we can ensure we improve going forward. If you are willing, don't hesitate to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 17, 2023

I would highly recommend Mario if you are looking for a new vehicle. Mario is professional and was so polite and pleasant. He explained all the options Lexus had to offer and helped me make a wonderful dec More

by Duchess305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario F Padron, REINALDO ENRIQUE RIVERA RAMOS
May 17, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to hear you had a great experience with us at Lexus of Pembroke Pines! We're grateful for your kind words about Mario - his professionalism and knowledge are just a few of the reasons why he's such a valuable member of our team. Thank you for recommending us, and please don't hesitate to reach out if there's anything else we can do for you in the future. Enjoy your new truck!

May 17, 2023

Many vehicles in stock. Will work with you on pricing delivers car in beautiful condition More

by KACH96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Lexus of Pembroke Pines responded

Thanks for stopping by to leave us a positive review! We're elated to hear that you were pleased with our inventory, pricing, and delivery service at Lexus of Pembroke Pines. Please let us know how we can assist you down the road--take care!

May 17, 2023

I had a very good experience with Mr. Otany Lantigua who tried to help me but the manager Mr. Luis Llorens tried to rip me off, and had a very bad time with him I was ready to leave the p More

by AMCKI56843
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angeles Amador, Insurance Dept, was very helpfull
May 17, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your experience with us. We're glad that Otany provided you with exceptional service, but we are disappointed to hear about the rest of your visit. We strive to deliver top-notch service at a competitive value, and it is never our intention to overcharge our guests. If you're available, please give us a call at your earliest convenience so we can discuss this further and see what more we can do to assist with your situation. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 18, 2023 -

AMCKI56843 responded

I am leaving today on a cruise but I will be calling you upon my return on May 30, 2023. my email address is amcki56843@aol.com I will like to discuss further with you my experience during my visit to Lexus Pembroke Pines. Thanks for your response

May 17, 2023

Great customer service. i received the car i wanted at the price i wanted. very friendly service More

by DVIRORION
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Pembroke Pines responded

We truly appreciate this positive feedback! Thank you for choosing Lexus of Pembroke Pines!

May 17, 2023

Fred is my favorite at Lexus. I have gotten both of my cars with him. Wouldn’t shop with anyone else! More

by jennruiz3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Pembroke Pines responded

Jenn, thank you for taking the time to share your positive experience with Fred at Lexus of Pembroke Pines! We're thrilled to hear that he provided excellent customer service while helping you purchase both of your cars. It's great customers like you who make our job even better. Drive safely and we hope to see you again soon!

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