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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,629 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,631 reviews

May 14, 2023

This dealership works to earn your business and as someone who does their research, I appreciate that More

by CVICKHORNE
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fanny and 1 other salesman not listed
May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

May 14, 2023

Sebastian was excellent. He was very accommodating and made my experience very good. Very professional. More

by Tipetoeslampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 15, 2023 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to write a review, and we're thrilled to hear that Sebastian provided excellent service during your visit to Lexus of Pembroke Pines. Safe travels, and we hope to see you again down the road!

May 14, 2023

Normally I dread going to the dealership but I am very pleased with the service Julio provided. He was very attentive and polite. He thoroughly answered all of my questions and even provided me with more More

by Karyna Shandor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Lexus of Pembroke Pines responded

We are grateful for taking the time to share your positive experience here at Lexus of Pembroke Pines, Karyna! We are glad to hear that Julio provided excellent customer service and answered all your questions. We appreciate your support and look forward to seeing you again on your next visit with us!

May 13, 2023

I really enjoyed buying my car here. It was fast and everyone was friendly. Highly recommend More

by LLEWELLYNSTEPH4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Lexus of Pembroke Pines responded

Congratulations on your new car! Thank you for supporting Lexus of Pembroke Pines and please let us know if you need anything down the line!

May 13, 2023

Very professional, made me feel very comfortable on my decisions on purchasing my first vehicle. Gave me a break down on every step that I was making , can’t wait to purchase my 2nd car More

by harriskatrina3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

May 13, 2023

I used your collision center and they were excellent. Patricia was on top of every aspect of the repair to my Lexus. Patricia kept me informed every step of the way. Great job. More

by PHILIP.WEBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia deserves a big 5 stars.
May 15, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to receive your glowing 5-star recommendation! We're glad to hear that our collision center team, especially Patricia, provided an excellent experience with their outstanding communication throughout the repair process for your Lexus. Thank you for your business and please don't hesitate to reach out if you need anything in the future. The Lexus of Pembroke Pines team appreciates your support!

May 13, 2023

Haven’t actually purchased the car yet but it is coming in and hopes that we can make a deal. Alon has been very helpful so far More

by Leannedaly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alon
May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your upcoming purchase! We're glad to hear Alon has been very helpful in your car search so far. We look forward to finding you the perfect vehicle and assisting you every step of the way!

May 13, 2023

Excellent service and care from the moment I walked in, to the point I received the keys to my RX350. More

by Eve
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Lexus of Pembroke Pines responded

Eve, we are thrilled to hear that you had an excellent experience at Lexus of Pembroke Pines from start to finish! Thank you for sharing your feedback with us and for choosing our dealership for your RX350 purchase. Safe travels in your new ride!

May 13, 2023

Juan was wonderful, however the wait was 3 hours with an appointment. My car was only getting a 5000 mile check up. Topping off fluids and rotating tires should not take so long. More

by maureenvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
May 15, 2023 -

Lexus of Pembroke Pines responded

I am so sorry your recent service experience did not go as hoped and that the wait was longer than anticipated. Our goal is to deliver a smooth and seamless process as well as top-quality services in an efficient manner, and it's very disappointing to learn that we've let you down this time. If you are willing, I would like to discuss this with you directly and see how my team can improve. Please reach out to me at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 13, 2023

I want no one to loose their job tover this but plz if ever doing service to car do not bother or take me from a good place to sit in a car and figure everything out myself. Agent who took me for a More

by marcos.mia
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
lets leave it at that
May 15, 2023 -

Lexus of Pembroke Pines responded

We're disappointed to receive this feedback, and we apologize for the experience you had at our business. This is not the level of service that we aim to provide our customers with and we appreciate your honesty. Our team is always working hard to maintain excellent customer experiences, so it concerns us that you felt let down in any way. We would love another chance to assist you, so please reach out to us at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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