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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,554 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,554 reviews

January 25, 2023

Great service, very helpful, they attended to my needs in a timely matter. Very happy More

by SAMANTHA.D.INFANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod fuller
Jan 25, 2023 -

Lexus of Pembroke Pines responded

Our team is delighted to see your fantastic review, Samantha! Thank you so much for choosing Lexus of Pembroke Pines and we will see you next time!

January 25, 2023

My new RX was delayed, they gave me a rental while waiting (almost a month) Sales rep. Aaron kept me informed. More

by superautofl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We're glad that Aaron was informative and nice to work with. We appreciate your business and patience in getting your new car!

January 24, 2023

It is ok . Jose mario is good . He is really nice very good good service More

by ngothao1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose maria
Jan 24, 2023 -

Lexus of Pembroke Pines responded

Thanks for the kind words about Jose here at Lexus of Pembroke Pines! We hope to see you next time!

January 24, 2023

We ended up driving from Naples to Ft Lauderdale because Sofia was so attentive. We ended up being very happy with our service. More

by Marell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Lexus of Pembroke Pines responded

Marell, thank you for the review! We appreciate the kind feedback about Sofia and hope to see you again at Lexus of Pembroke Pines. Safe travels!

January 24, 2023

Customer service is not good, the 2-hour delay for an oil change is too long, car washing is terrible, they return the car dirty and unwashed or if they wash it, it is poorly washed. More

by castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2023

Richard Monivis was the product specialist, who helped me with the car of my choice. He is knowledgeable, professional, polite, attentive, and patient. I had a pleasant experience throughout the entire proce More

by Lily
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Lexus of Pembroke Pines responded

Customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Richard, and it was a pleasure having you at the dealership. We appreciate your review!

January 24, 2023

Everyone I dealt with was personal and professional. They did an excellent job on my repair and quicker than I expected. More

by kenmar1052
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patricia
Jan 24, 2023 -

Lexus of Pembroke Pines responded

We are grateful to have received your five-star rating! Thank you for choosing Lexus of Pembroke Pines, and we'll see you down the road.

January 24, 2023

Junto a mi esposa fuimos atendidos correctamente y muy profesionalmente a través del vendedor Sr. Andrés Vergara. Un verdadero placer haber adquirido nuestro nuevo carro en el Dealer Lexus de Pembroke Pi More

by Alejandro W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Lexus of Pembroke Pines responded

Alejandro, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Andrés y el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

January 23, 2023

Honestly speaking, sales process was not in by best interest, however The Service Technical person was great! He thoroughly explained every feature of car, and was very patient with me. More

by wjcosteines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Lexus of Pembroke Pines responded

While we're glad our service team provided attentive communication, it's upsetting to see that your sales experience left you disappointed. I would like to discuss this with you further and see what we can do to make things right. Please reach out to me when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Jan 26, 2023 -

wjcosteines responded

Thank you for responding, I can be reached anytime, 203-671-8595 Jim

January 23, 2023

Zee was amazing, he help me get financing on my expiring lease plus was aware of all the details on my car More

by Am1064
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind words about Zee and hope to see you back at Lexus of Pembroke Pines!

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