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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,531 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,531 reviews

January 14, 2023

Car wash was not as good as JM Lexus maybe better job next time Did not clean hub caps More

by MARTYKORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
January 14, 2023

Always great service! John Steigle is the best service advisor. Been coming to this dealership for years. More

by Jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
Jan 16, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for your continued support, Jayne! John and the team are always here to help you out!

January 14, 2023

Very disappointed. Last time waited for my car for so long, they forgot about me and speedy car wash More

by MAIT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

Worst experience ever. They lied just to get me into their dealership for them to use a “bait and switch”. They tell you one thing over the phone and then when you arrive t More

by Rchavez601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edson Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lexus of Pembroke Pines responded

I am very sorry to read about your experience. It is never our intention to misinform our guests or waste their time, so I am sorry that we left you with the wrong impression. I will look into this further so we can improve moving forward. We would appreciate the chance to make things right. Please feel free to reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 14, 2023

Thanks for great professional help , thanks it was great doing business with you . Special thanks to Dayton Armenteros your excellent customer service put me at ease . More

by Debbielettman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Fred Carey, Dayron Armenteros
Jan 16, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Dayron and hope to see you again at Subaru of Pembroke Pines. Safe travels!

January 14, 2023

Lexsus of Prembrook Pines thank you. .special thanks to Fred and Dayron excellent customer service 🥂🍾thanks for your help I am happy, pleased Customer.. More

by Debbielettman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Fred Carey, Dayron Armenteros
Jan 16, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Fred and Dayron and hope to see you back again at Subaru of Pembroke Pines. Safe travels!

January 13, 2023

Patrick was personable, honest and considerate. Excellent service, my experience was a breeze, thanks to Patrick. More

by Nerril1971
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lexus of Pembroke Pines responded

Thanks for this great feedback. Patrick will appreciate your kind words.

January 13, 2023

very good staff very good service very pleasant experience in my visit lexus pembroke pine More

by NARANJAMECANICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Lexus of Pembroke Pines responded

Thank you very much for the supportive feedback! We're grateful to know that you enjoyed working with our team here at Lexus of Pembroke Pines. We hope to work with you again down the road.

January 13, 2023

Melissa Ho is AMAZING! Always willing and able to help and goes the extra mile EVERY SINGLE TIME. Very professional, such a pleasure to do business with her. More

by ommarquez333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho - Service
Jan 13, 2023 -

Lexus of Pembroke Pines responded

This review means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for sharing your thoughtful feedback about Melissa. We hope to see you again!

January 13, 2023

Jeff Hernandez always exceed my expectation. He always provide the most professional, friendly and excellent service. I will not go anywhere else. Thank you Jeff. More

by imeldacruz01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jan 13, 2023 -

Lexus of Pembroke Pines responded

Jeff and the team appreciate your continued support of Lexus of Pembroke Pines! Thanks for your support and we will see you next time!

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