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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,530 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,530 reviews

January 11, 2023

Ms. Rodriguez was very attentive to the needs of my wife and I. From the time we walked in , her concerns were directed on our needs. She allowed us to view all that was in our budget and she help us make a More

by willarddelancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Lexus of Pembroke Pines responded

We couldn't agree more that Ms. Rodriguez and the Lexus of Pembroke Pines team are always here to do what is best for you. Thank you for taking the time to highlight her commitment to customer care. Safe travels!

January 11, 2023

I call them to get my paper work they never give them to me I call them no response More

by WESLYJOSEPH1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julio Arango
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Lexus of Pembroke Pines responded

I am very sorry that we have not gotten back to you regarding your paperwork. I want to ensure we address your concerns, but I will not be able to find your number with the username provided, so when you have a chance, please call me directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 11, 2023

Nicholas was amazing. First time purchasing with him and will definitely refer him. Very friendly and knowledgeable. Made the experience go smoothly. More

by Annabonilla89
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Lexus of Pembroke Pines responded

It's great to hear that Nicholas and the team took such great care of you! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. Safe travels ahead!

January 10, 2023

Michelle was professional and curteous. She provided all information requested, referred me to appropriate indivual and followed up in a timely manner. More

by Mireli
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arly edmond
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Jan 10, 2023 -

Mireli responded

Ready to send

Jan 10, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for your glowing review of Michelle and Lexus of Pembroke Pines! We appreciate your feedback and hope to assist you again in the future!

January 10, 2023

I showed up with 2 known issues and was asked to agree to an $180 diagnostics fee. After leaving the car in the shop for 3 days they came back with the diagnostic - same I had already disclosed. Then they More

by casta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian
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Jan 11, 2023 -

Lexus of Pembroke Pines responded

It concerns me to read this feedback. We strive to provide nothing but the highest quality of service at a fair price, and I apologize we failed to meet this bar. I would very much like to hear more about your visit and see how I can help remedy this situation, so please reach out to me when convenient. -Osiris Barcelo - Service Manager - (954) 443-2332

Jan 12, 2023 -

casta responded

I tried calling Osiris and there is no answer in your call service center. May you provide a direct number and I may try again. Not my priority, not really expecting much from you

January 10, 2023

Excelente servicio que brindan a los clientes, estoy muy contenta y satisfecha con el servicio que me brindaron More

by SANDRINNA8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

Jan 10, 2023 -

SANDRINNA8 responded

Siempre es un gusto negociar con un buen equipo, lexus of Pembroke Pines

January 10, 2023

Andre was quick great customer service straight to the point and made everything an easy process for me thank you again More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Jan 10, 2023 -

Lexus of Pembroke Pines responded

Andre and the team are always here to help you out, Jess! Thank you so much for supporting Lexus of Pembroke Pines and please let us know if you need anything down the line!

January 09, 2023

REGRESE A ESTE LUGAR POR SEGUNDA VEZ, me gustan sus carros y especialmente la asesoría de Veronica Rodríguez, excelente asesora, diligente, honesta y muy humana, característica muy valiosa en un vended More

by ADRIANAMONSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

ADRIANAMONSA responded

I LOVE ❤️ LEXUS !!

Jan 09, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en Lexus of Pembroke Pines. Nos aseguraremos de transmitir las palabras amables a Veronica!

January 09, 2023

Excellent Service, prompt attention to detail and quick updates on what was wrong with my car. More

by JHernandez66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Jan 09, 2023 -

Lexus of Pembroke Pines responded

Thanks for the review. We are glad to hear that the Lexus of Pembroke Pines team took excellent care of your vehicle. See you again next time!

January 09, 2023

Great customer service and knowledgeable! All of my vehicle concerns were addressed and fixed. Thank you! More

by DSRING4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Steigele
Report | Print
Jan 09, 2023 -

Lexus of Pembroke Pines responded

Thanks for this great review of Lexus of Pembroke Pines! We are thrilled to hear that our team fixed all of your service issues. Please don't hesitate to reach out if there is anything we can do for you down the road.

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