Lexus of Pembroke Pines

The Communication was horrific, if I can add zero stars I would but the minimum is one star. The collision area wanted to add unnecessary work. We left numerous messages for the manager and the person in would but the minimum is one star. The collision area wanted to add unnecessary work. We left numerous messages for the manager and the person in charge of the job and never received a call back. More

Nina was able to locate and provide my mom exactly the Lexus she wanted with all specifications that were important to her! She was also very knowledgeable, friendly, professional, and worked with us seam Lexus she wanted with all specifications that were important to her! She was also very knowledgeable, friendly, professional, and worked with us seamlessly throughout the entire process. Thanks again for all your help, Nina!! More

Valentina was very great! We completed our purchase order online with hope it would expedite our buying process. Valentina understood we did not want to spend hours at the dea We completed our purchase order online with hope it would expedite our buying process. Valentina understood we did not want to spend hours at the dealership and made sure our buying process was smooth, quick, and pleasant. She owned a similar model as the one we purchased so she even went above and beyond to give us some hands-on pointers regarding the features in the car and how to maximize all the new tech. More

My new 2023 Lexus IS 350 F Sport Design was purchased on 12/22/22 and shipped to my home in Wesley Chapel, FL. After further inspection I realized my car didn’t have any rear seat cup holders. I contacted t 12/22/22 and shipped to my home in Wesley Chapel, FL. After further inspection I realized my car didn’t have any rear seat cup holders. I contacted the sales manager at the dealership and respectfully requested to have the black armrest with cup holders , that comes in other 2023 IS 350 designs , added to my car. I further explained that I have a young son and not having rear seat cup holders in a serious inconvenience. I informed that I was under the impression that a luxury 4 door sedan like the IS 350 came with at least two factory rear seat cup holders since this was a family car. I also reported to the sales manager that two days ago I personally visited the Lexus dealership in Wesley Chapel and confirmed through their parts department personnel that a rear seat black center armrest currently factory installed on other IS 350 models can be installed on my IS 350. He further stated that their dealership is willing to install the armrest part as long as they received it from the Lexus Pembroke Pines dealership. I again contacted the Pembroke Pines manager and provided him with the above-mentioned information received from the Wesley Chapel dealership. I even provided him with the name of the dealership parts employee , Mr. Douglas. The sales manager at Pembroke Pines indicated that the new car that I bought came from factory without rear seat cup holders and they could not alter the vehicle under no circumstances. He also reported that I never ask if the new car had rear seat cup holders before purchasing the vehicle . Was I suppose to ask that ? I don’t know, I’m just a customer who wanted to buy a nice family sedan. He also confirmed that the dealership is not willing to pay for the cost of the armrest part replacement and that I should assume all costs for the replacement part with a dealership discount price. He also advised that I should conduct the part replacement process with the Wesley Chapel Lexus dealership since his dealership doesn’t not approve any vehicle modifications. So now I’m sadly stuck with a 45,000 luxury family sedan without any rear seat cup holders. For the next 5 years I will pay for a car that doesn’t meet my expectations. I provided the sales manager with a doable solution , however the management at Pembroke Pines still refuses to go the extra mile knowing that my request to add the rear console piece to my new car is a fair and reasonable request. If I would have known that this car came without rear cup holders I would have never purchased this car. I guess this is my loss. I learned from this experience that this dealership was very friendly during the car sale process but once I signed the sales contract and requested their assistance I was just a number to them. I love my new car but the above mentioned experience has ruined my appeal for Lexus vehicles. I modified my customer service review so other people can read this and judge by themselves if what I’m asking for is unreasonable or is the dealership of Pembroke Pines not doing enough to meet my request. Needless to say I felt that I got the rough end of the stick in this situation. More

Superb service, excellent workmanship and courteous throughout. Pleasure to work with Lexus of Pembroke Pines throughout. Pleasure to work with Lexus of Pembroke Pines More

Good customer service very One is nice and friendly. also happy to help with your request. also happy to help with your request. More

Best experiences buying . Thanks you for take care of costumers .. I’ll make business again Thanks you for take care of costumers .. I’ll make business again More

Very nice service. Everyone is very client service driven and will to help the cuatomer Everyone is very client service driven and will to help the cuatomer More

Adam the Tech guy was Great although he did not return my voicemail I left on his cell about figuring the extensive technical electronics. Adam is very good at what he does plus he’s handsome which makes voicemail I left on his cell about figuring the extensive technical electronics. Adam is very good at what he does plus he’s handsome which makes it easier. I will be calling Adam again ! Donnie & Adam Sagan Marvin is Wonderful and a Gentleman More

Service was quicker than the given time and the complimentary car wash was well needed. complimentary car wash was well needed. More