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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,842 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,842 reviews

January 20, 2023

Dealership is great people are nice. They are very attentive and they always try to help as much as possible. More

by Kelby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 20, 2023

I scheduled an appointment for 11:30 AM for a warranty battery replace. I was told it would take two hours and at the three hour mark I had to complain to get my car done faster. More

by CARYMOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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January 20, 2023

We always have our vehicles serviced at Lexus of Pembroke Pines. Their attention to detail is excellent and we are always happy with the service. Fully recommend. More

by Maloli14
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Jan 20, 2023 -

Lexus of Pembroke Pines responded

Our team is always happy to help you out! Thank you so much for supporting Lexus of Pembroke Pines and we will see you next time!

January 20, 2023

The entire process was smooth and the staff very professional, very happy with my purchase More

by DIANAPG112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Paul
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Jan 20, 2023 -

Lexus of Pembroke Pines responded

We're thrilled that your experience with us went seamlessly from start to finish. The Lexus of Pembroke Pines team loves seeing our customers go home happy!

January 19, 2023

Car returned with changes in AC, Roof, and setting from normal changed to sport. Also, tires on one side of car were shined but not on the other side. I thought each item should be returned the same way it More

by NHORNSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 19, 2023

Great service, and excellent facilities. Employees are always friendly and trying to help. Service was faster than expected. More

by antoniogarcia726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 19, 2023 -

Lexus of Pembroke Pines responded

When a customer says words like this, we know we're doing things right at Lexus of Pembroke Pines. Thank you for a fantastic review!

January 19, 2023

Go some where else, Mercedes, BMW, anywhere would never have charged me for a 18 Month old car to be serviced, 320 dollars, NEVER,!!!! I have both in my driveway, THIS WAS THE NAIL IN THERE COFFIN WI More

by natlchem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Some one Else trained wrong for customer Service
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Feb 20, 2023 -

Lexus of Pembroke Pines responded

I am sorry to see that your experience with us was not a positive one. I would like to see what I can do to improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Feb 20, 2023 -

natlchem responded

So I called the Number listed like I was told, No one available !!!! Par for Course !!!! AT THIS DEALERSHIP !!!!!!!!! LIKE I SAID, Lexus is a VERY GOOD CAR !!! Just Buy One Elsewhere, YOU SAVE THOUSANDS BUYING OUT OF STATE if you know what you want and having them bring it to you, I tried to buy this Car, White with Red RX450H F-Sport and trade in a RX350 Fsport, with 28000 miles on it, They did not have car, and offered me pennies for my trade , I purchased out of state, They gave me 11,000 more for my trade and sold me the 450 for 8000 less than they would have here Brand New THINK ABOUT IT !!!!!!!!!!!!! 19,000 dollar swing !!!!

January 19, 2023

Alon was amazing, very professional and effective. Our process was quick. Gemma was awesome as well, they both are amazing. It is so nice meeting people that make your life easier. Thank you so much! More

by olgav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Lexus of Pembroke Pines responded

It means the world to hear that the Lexus of Pembroke Pines team is providing such a high standard of care to our customers. Thank you for giving a shout-out to Gemma and Alon. We will pass your five stars along. Safe travels!

January 19, 2023

Great service and awesome customer service ppl very nice .. waiting room was clean and nice More

by RLEWIS430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are happy to see this wonderful feedback! Thank you, and we'll see you down the road.

January 19, 2023

Patient , knowledgeable, friendly , respectful, courteous , kind , fully engaged , and made us feel like family the entire process and Nina was AWESOME!! She was the icing on the cake. My mother and I were t More

by SEDNY73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema, Nina Paul
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Jan 19, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Nina and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

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